NEHERP Update

⚠ Delays Expected ⚠

We want to provide a quick and transparent update regarding order processing times. Over the past several months, we experienced a record-breaking surge in orders - which we are incredibly grateful for. Unfortunately, that surge coincided with a series of unexpected challenges, including Jess's father passing away, Mike's father passing away, a fire, a flood, supplier hiccups, and more... It's been a rough go, and we are doing everything we can to keep up!

We’re very thankful to report that no humans or animals were harmed in the fire, as it limited to a heat treatment area away from our primary operation. However, the fire and subsequent water response resulted in the loss of pallets of material. While we have been working extended hours and doing everything possible to stay on pace, these overlapping events have temporarily placed us behind on packing and shipping.

Our goal is to be fully caught up soon and we are making steady daily progress thanks to three new members of staff. We truly value your patience and continued support. Thank you for sticking with us through an unusually intense stretch. We’re sincerely grateful for this community.

— The NEHERP Team