Store Policy & Order Information

Everything you need to know about ordering from our company

NEHERP Shipping Box NEHERP Loading Dock NEHERP 2014 Office NEHERP Box Stack NEHERP Greenhouse Outgoing NEHERP Reception

We're a small family owned business, and we truly appreciate your support. You can count on us to help whenever we can, and to do the right thing when it comes to customer service. Our team has been doing this since 2009, and we've developed industry-leading guarantees & original packaging methods to ensure you, your pets, and your plants are very well taken care of. :-) Our business was built almost entirely by word-of-mouth recommendations between hobbyists & professionals alike, and we promise to do our best to live up to your expectations. This store policy page was created to provide as much detail as we possibly can regarding what to expect when you order from us. If you have any questions about our policies below, don't hesitate to contact us!