Returns & Exchanges
Items Which Can Be Returned:
• Brand name products in original packaging
• NEHERP Brand items within our warranty period
Product Covered In Other Ways:
• Supply items damaged in transit
• Perishables shipped within our guarantee
• Any product or perishable not as described
Items Which Can't Be Returned:
• Loose, Unpackaged Decor (Wood, etc)
• Resealable Bagged NEHERP product (Substrate, LDL, Leaf Litter)
• Products in non-resalable condition (Opened or used)
• Items sold on non-refundable deals marked "Clearance"
Ship Returns To:
C/O Returns
5 Cross St.
Meriden, CT 06451