Returns & Exchanges

Please read this entire page before submitting a return

Items Which Can Be Returned:

• Unopened, unused supply items within 14 days of receipt
• Brand name products in original packaging
• NEHERP Brand items within our warranty period
Fill out the return form for all items in this category

Product Covered In Other Ways:

• Defective items within certain brands
• Supply items damaged in transit
• Perishables shipped within our guarantee
• Any product or perishable not as described
Email us ( for help with items in this category

Items Which Can't Be Returned:

• Perishables shipped outside our guarantee
• Loose, Unpackaged Decor (Wood, etc)
• Resealable Bagged NEHERP product (Substrate, LDL, Leaf Litter)
• Products in non-resalable condition (Opened or used)
• Items sold on non-refundable deals marked "Clearance"

Ship Returns To:

New England Herpetoculture LLC
C/O Returns
5 Cross St.
Meriden, CT 06451