Privacy Policy & Terms of Service

Rest Assured: We won't do anything fancy with your personal info! :-)

Last Updated By Mike S. (Owner of NEHERP) 8/7/19
I'm glad you stopped on this page. A surprisingly few number of clients do! I'm proud of my small business's policies on this stuff, and it's one of the little things which sets us apart. I'll start by saying we'll only use your email address for communication regarding your order, unless you specifically sign up for our (very infrequent) newsletter. We don't share any of your personal data with anyone outside of our company. When it comes to security, our small business uses PayPal's ultra-secure processing service to accept all forms of payment on our website. Payment info provided over the phone is shredded as soon as the order is processed, and we never store that type of info without permission. In short, we do everything we possibly can to be respectful & responsible with your data.
Our family-run business depends on your trust, and we'll keep doing our part to earn it.

View Our Full Policies:

Privacy Statement Terms & Conditions Other Disclosures


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We don't send marketing emails unless you specifically sign up for them. Your order content history may be accessed by members of our customer service team.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. You also consent to the use of the cookies & third party services listed below.
We may disclose your personal information and/or order history if we are required by law to do so or if you violate our Terms of Service.
Certain links on our website may may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Our company does not use or serve our own cookies. We are very selective when it comes to using services which utilize cookies, and we've listed each below (with their purpose explained) for your reference.
Google Analytics: View Terms
What it is: Google Analytics helps us monitor our website's performance. When you browse our website, we use Google's Analytics to collect some non-identifiable information that is used to help us improve our website. Out of respect for your privacy, Google's "Demographics & Interest Reports" and "Remarketing / Retargeting" programs are disabled on our end. We do not voluntarily take part in services which track age, gender, personal interests, political affiliations, or social media habits.
PayPal: View Terms
What it is: PayPal processes all of our secure payment transactions, so by checking out on our website, you'll be subject to the terms listed above. Because PayPal manages our checkout system securely on their servers, no payment information is stored by, shared with, or viewable to anyone at NEHERP!
EmailMeForm: View Terms
What it is: EmailMeForm is a company which helps us create & receive basic forms. If you use a form on our website (Insider Sign-Up, Manual Order, or similar), you'll be subject to EmailMeForm's terms.
Site Search 360: View Terms
What it is: Site Search 360 is the tool we use to power our search page. If you use our search function, you'll be subject to Site Search 360's terms. We can also see general data regarding which terms are trending, which helps us better serve you.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our company's website is hand-coded in-house, and is hosted on it's own secure (https) server. All payment & checkout systems are securely handled by PayPal Inc. When you are browsing our store and click "add to cart" or "view cart", you'll notice a separate secure tab opens directly from PayPal's secure server ( No payment or sensitive information is ever sent through our server ( Instead, all sensitive information (credit card, debit card, e-Check, etc) is sent in a separate secure tab directly to PayPal. PayPal's security is some of the best in the business, and we encourage you to learn more on their website directly. When you place an order online using this system, nobody at NEHERP (not even the owner) can see the specifics of your payment information.
If an order is placed over the phone, we shred the sensitive info once the order has been processed. No payment information is ever stored unless you set up a recurring payment plan or are one of our wholesale/commercial customers on a billing plan. If you request to be billed via email, section 6.1 (above) applies since we'd be using PayPal's secure invoicing service.
By using this site, you represent that you are at least the age of majority in your state or province of residence, and/or you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on New England Herpetoculture LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Under this license you may not:
• Modify or copy the materials on this website
• Use the materials for any commercial purpose, or for any public display without prior written consent
• Attempt to decompile or reverse engineer any software contained on New England Herpetoculture LLC's web site
• Remove any copyright, watermark, or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use any information on this website in an effort to disparage New England Herpetoculture LLC
The use license may be terminated or updated by New England Herpetoculture LLC at any time. This license & corresponding policies shall automatically terminate if you violate any of these restrictions. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials, whether in electronic or printed format. If you'd like to use something (including but not limited to text, images, website code, video, or audio) on this site for personal or commercial use, we ask that you first contact us for express written permission.
Note: Thinking of copying or using something from our website? Our team has put thousands of hours of labor into the images, descriptions, website code, and articles on our website. Three families depend on this business for their livelihoods, so we're very protective of our intellectual property. If you'd like to use anything you've found on our website for any purposes not covered in our Use License (above), please email Jessica at with your intentions to request written permission. We've taken legal action (DMCA Take-Down) on multiple occasions against people and businesses violating our Terms of Service, so please respect our hard work by not copying/using anything without express written permission.
The materials on New England Herpetoculture LLC's web site are provided "as is". New England Herpetoculture LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, New England Herpetoculture LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked within.
In no event shall New England Herpetoculture LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on New England Herpetoculture LLC's website, even if New England Herpetoculture LLC or a New England Herpetoculture LLC authorized representative has been notified orally or in writing of the possibility of such damage.
Revisions and Errata
The materials appearing on New England Herpetoculture LLC's web site could include technical, typographical, or photographic errors. New England Herpetoculture LLC does not warrant that any of the materials on its web site are completely accurate or current. New England Herpetoculture LLC may make changes to the materials contained on its web site at any time without notice. New England Herpetoculture LLC does not, however, make any commitment to update the materials. New England Herpetoculture LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by New England Herpetoculture LLC of the site. Use of any such linked web site is at the user's own risk.
Note: We aren't scientists, biologists, or herpetologists, but we have decades of combined experience working with vivariums, plants, Reptiles, and Amphibians. All the information on our site was written to the best of our ability based upon years of experience, but may contain factual errors despite our most sincere & best effort. Errors with grammar, spelling, and punctuation are a bunch more likely, though! Please let us know if you notice anything which should be updated or fixed. We want to be the best we can be, and have been known to reward helpful clients who spot errors!
Site Terms of Use Modifications
New England Herpetoculture LLC may revise these terms of use and other guarantees for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of the Terms and Conditions, shipping policy, guarantees, and return policy.
Governing Law
Any claim relating to New England Herpetoculture LLC's web site shall be governed by the laws of the State of Connecticut without regard to its conflict of law provisions.
Right To Refuse Service
We reserve the right to refuse service to anyone for any reason not protected by law.
Note: Previous reasons for service refusal have included rudeness, animal welfare concerns, potentially fraudulent transactions/actions, and suspected manipulation of our guarantees and/or warranties. Please be nice to us, to others, and to the animals in your care. We always do our best to return the favor!
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•) We aren't anyone's paid affiliate
We do not receive special affiliate commissions based on our recommendations towards any products. You can browse through our whole store & visit any external link without worrying about brand/commission bias. We recommend stuff for the right reasons.

•) We don't pay for positive exposure
We don't participate in the increasingly popular practice of paying folks for positive exposure. We don't pay or offer free stuff in exchange for unboxing videos, positive feedback, good reviews, public recommendations, or social media mentions. If you've heard something nice about us online, you can rest assured it's because we made someone happy. (Check out our Feedback & Reviews!)

•) We aren't big on marketing or SPAM
We typically spend less than 0.1% of our revenue on marketing every year. Instead, we simply let the reputations of our proven products, free articles, and great customer service speak for themselves. Great clients like you have kept us in business since 2009 primarily by word of mouth, and we've stayed extremely busy! Instead of blowing the budget on advertising, we re-invest in product research & development.

•) We don't carry low-end products
We don't offer knock-off brands or cheap product imitations. We're proud to say the products which carry the NEHERP brand are of the absolute highest quality. Beyond our brand, we only carry what we use ourselves, and we don't keep low-end stuff stocked. Inventory & availability at our shop changes based on our personal experiences & feedback from clients. If you love or hate something you've bought from us (or think we should be carrying something new), please email us to let us know! Your opinion matters!