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Privacy Policy & Terms of Service


Posted by Mike S. 1/27/23

Since you are visiting this page, I'd guess you and I probably agree that privacy is important. I've done my best to ensure our official Privacy & Terms policies are something I can be proud of. Our family-run business depends on your trust and we'll keep doing our part to earn it. If you see anything in the policies below that you have questions about, please shoot me an email at We'll be glad to help.

Thanks very much,

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Terms &


Material Req.


Updated 3/28/23

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and contact information. Abandoned shopping carts may be followed-up with a one-time return email, offering 1-on-1 support in the event you have questions. We don't send marketing emails or add emails to any type of newsletter/marketing list unless you specifically sign up as a NEHERP Insider. Your order history may be accessed by members of our customer service team, in order to better assist you.

By using our website, you consent to the use of the cookies & third party services listed below. If you provide us with personal information to complete a transaction, verify your credit card, arrange for a delivery, or return a purchase, we imply that you consent to our collecting your data and using it for that specific reason only. Users who voluntarily opt-in to our Insider Program & Email Newsletter consent to our company sending the occasional email, and may unsubscribe at any time. (Note: We do not automatically enroll anyone in our newsletter / email marketing list for any reason!)

Our company does not voluntarily disclose personal information and/or order history to any third party for any reason unless we are required by law to do so, or if a user violates our Terms of Service.

Certain links on our website may may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. We try to mark external links with "ext. link" notifications whenever possible.

Our company does not serve our own "neherp-coded" cookies, but we work with companies which do serve cookies to ensure their product(s) function correctly. We are very careful when it comes to selecting these services, and we've listed each below with their purpose explained for your reference. With the exception of Google and Amazon, our website only serves basic cookies which our user interface depends on.

Checkout-Related Services:

PayPal: View Terms / Explain Cookie

Stripe: View Terms / Explain Cookie

Snipcart: View Terms / Explain Cookie

TaxCloud: View Terms / Explain Cookie

Website Services:

EmailMeForm: View Terms / Explain Cookie

AddSearch: View Terms / Explain Cookie

Marketing-Related Services:

Google Analytics: View Terms / Explain Cookie

Amazon: View Terms / Explain Cookie

Moosend: View Terms / Explain Cookie

Our website does not respond to DNT requests at this time because the third party companies we work with do not (yet) offer that feature. New England Herpetoculture does not serve our own "neherp-coded" tracking cookies, and we cannot control how our independent partners handle cookies & DNT requests. See Section 5's info for complete details.

To protect your personal information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website's front-end is hand-coded in-house, and is hosted on a secure (https) server. We subscribe to a service which scans our server automatically to help ensure it's "clean" and safe for our clients. Our checkout system is provided by Snipcart, and all payments are securely handled by either PayPal or Stripe on their respective servers. No sensitive payment data is ever shared with our small business. We leave all payment handling to the professionals.

If an order is placed over the phone, we destroy the sensitive info once the order has been processed. Phone orders are most often processed via the website on our end. No payment information is ever stored unless you set up a recurring payment plan or are one of our wholesale/commercial customers on a billing plan. If you request to be billed via email, section 7.1 (above) may apply since we'd be using either PayPal or Stripe's secure invoicing service.

By using this site, you represent that you are at least the age of majority in your state or province of residence, and/or you have given us your consent to allow any of your minor dependents to use this site.

Users who have filled out our Wholesale Application Form may have their basic contact info shared with company(s) which may be selected as wholesale distributor(s) or partners of quality vivarium related products. This process will not involve the exchange of funds (we won't sell data on principal), and will only be done with the intention of completing our obligation to inform the applicant of wholesale product availability.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell & market products to you.

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Updated 9/4/22

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License
Permission is granted to temporarily download one copy of the materials (information or software) on New England Herpetoculture LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

Under this license you may not:

• Modify or copy the materials on this website
• Use the materials for any commercial purpose, or for any public display without prior written consent
• Attempt to decompile or reverse engineer any software contained on New England Herpetoculture LLC's web site
• Remove any copyright, watermark, or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use any information on this website in an effort to disparage New England Herpetoculture LLC

The use license may be terminated or updated by New England Herpetoculture LLC at any time. This license & corresponding policies shall automatically terminate if you violate any of these restrictions. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials, whether in electronic or printed format. If you'd like to use something (including but not limited to text, images, website code, video, or audio) on this site for personal or commercial use, we ask that you first contact us for express written permission.

Note: Thinking of copying or using something from our website? We may be able to help. If you'd like to use anything you've found on our website for any purposes not covered in our Use License (above), please fill out our Copyrighted Material Request Form. Our team has put thousands of hours of labor into creating all of the unique content found on our website, and we're protective of our intellectual property. We've successfully taken legal action (DMCA Take-Down) on multiple occasions against people and businesses who have tried to copy our Intellectual Property without explicit permission. Please respect our hard work and do the right thing. ♥

The materials on New England Herpetoculture LLC's web site are provided "as is". New England Herpetoculture LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, New England Herpetoculture LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked within.

In no event shall New England Herpetoculture LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on New England Herpetoculture LLC's website, even if New England Herpetoculture LLC or a New England Herpetoculture LLC authorized representative has been notified orally or in writing of the possibility of such damage.

Revisions and Errata
The materials appearing on New England Herpetoculture LLC's web site could include technical, typographical, or photographic errors. New England Herpetoculture LLC does not warrant that any of the materials on its web site are completely accurate or current. New England Herpetoculture LLC may make changes to the materials contained on its web site at any time without notice. New England Herpetoculture LLC does not, however, make any commitment to update the materials. New England Herpetoculture LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by New England Herpetoculture LLC of the site. Use of any such linked web site is at the user's own risk.

Note: As of 2023, the core of our team has nearly 100 combined years of experience working with vivariums, plants, Reptiles, and Amphibians. Staff members of our company have degrees in Captive Wildlife Management, Environmental Science, and Zoology. All the information on our site was written to the best of our ability based upon years of experience, but may contain factual errors despite our most sincere & best effort. Errors with grammar, spelling, and punctuation are very possible! Please let us know if you notice anything which should be updated or fixed. We want to be the best we can be, and have been known to reward helpful clients who spot errors!

Site Terms of Use Modifications
New England Herpetoculture LLC may revise these terms of use and other guarantees for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of the Terms and Conditions, shipping policy, guarantees, and return policy.

Governing Law
Any claim relating to New England Herpetoculture LLC's web site shall be governed by the laws of the State of Connecticut without regard to its conflict of law provisions.

Right To Refuse Service
We reserve the right to refuse service to anyone for any reason not protected by law.

Note: Previous reasons for service refusal have included serious animal welfare concerns, potentially fraudulent transactions/actions, and suspected manipulation of our guarantees and/or warranties. We also have a strict "no bullying" policy, and clients who display abusive, rude, unkind, or threatening behavior towards our kind and helpful members of staff will be permanently banned from ordering or communicating with our company. Please be nice to us and to the animals in your care. We always do our best to return the favor!

Affiliate Links
We offer Amazon Affiliate links to products we don't carry in-house. These links are clearly marked with unique orange buttons which explicitly mention "Amazon" for your reference. As an Amazon Associate, our small business earns from qualifying purchases.

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•) We don't pay for positive exposure
We don't participate in the increasingly popular practice of paying folks for positive exposure. We don't pay or offer free stuff in exchange for unboxing videos, positive feedback, good reviews, public recommendations, or social media mentions. If you've heard something nice about us online, you can rest assured it's because we earned that feedback honestly. (Check out our Feedback & Reviews!)

•) We aren't big on marketing or SPAM
We typically spend less than 0.1% of our revenue on marketing every year. Instead, we simply let the reputations of our proven products, free articles, and great customer service speak for themselves. Great clients like you have kept us in business since 2009 primarily by word of mouth. Instead of blowing the budget on advertising, we re-invest in product research & development.

•) We don't carry low-end products
We don't offer knock-off brands or cheap product imitations. We're proud to say the products which carry the NEHERP brand are of the absolute highest quality. Beyond our brand, we only carry what we use ourselves, and we don't keep low-end stuff stocked. Inventory & availability at our shop changes based on our personal experiences & feedback from clients. If you love or hate something you've bought from us (or think we should be carrying something new), please email us to let us know! Your opinion matters!

•) We recommend the best stuff. (Even if it's stuff we don't sell!)
Our inventory was based off of the best possible solutions. Unfortunately, we can't always carry every single item we'd recommend. Some of the "Good Stuff" isn't profitable, is too difficult to ship, or just isn't available to small businesses like ours. With that in mind, we've started to rely on affiliate links on certain products we don't carry in-house. These allow us to earn a little from qualifying purchases, and help us to maintain our promise of always recommending the best stuff!

•) We don't imitate.
While we're one of the oldest vivarium specialists still operating in the USA, we're definitely not the first. That being said, we've always tried to be innovative rather than imitative. For example, we were the first terrarium specialist to offer pre-processed live moss, store brand bioactive vivarium substrate, live moss slurry, terrarium glass inserts, and a small handful of other "firsts". From a technical standpoint, our website was also the first to offer a comprehensive (enclosure and species specific) line of bioactive vivarium kits, which helped thousands of enthusiasts jump into the hobby back when information online was scarce. There's also the instructional care articles, which have ranked #1-#2 (sometimes both) on Google for over a decade now. Metaphorically speaking, if we were a frog, we'd be Ranitomeya variabilis, and not Ranitomeya imitator.

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Request To Use Copyrighted Material

Free Permission Usually Granted:
• Educators teaching classes w/handouts
• Businesses w/handouts at industry expos
• Breeders looking to offer handouts
• Social media sub-forums w/NEHERP Links

Permission May Be Granted:
• Educators teaching online classes • Printed informational media
• Digitally distributed media
• Blogs which promote/link to NEHERP

Permission Requiring Compensation:
• Public websites, blogs, digital media
• "Affiliate Link" sites w/no NEHERP Links
• Any media which doesn't cite our source

Please Fill Out The Form Below:

We'll contact you with approval/denial/conditions via email within 3 business days


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