View Cart

Your 1-Stop Vivarium Shop! Your 1-Stop Vivarium Shop!
Loading Loading


Loading Loading


Loading Loading


Loading Loading


Loading Loading


Click here to force load

Tap here to force load

Simplified Store Policy

The basics of what you can expect when ordering

Temporary Exception / Delay Notice

A temporary exception to typical order processing times is in effect. Please check the Updates Page for expected order processing times before contacting us for order updates. Every minute counts, and our whole team is working to pack & ship orders ASAP! We are unable to honor requests for rushed processing, order add-ons, or special order modifications at this time.

Weather Related Exception / Delay Notice

A weather event may impact order processing times. Please check the Updates Page for expected order processing times.

Select Store Policy View:

What To Expect When Ordering:

New to NEHERP? Please read this before ordering! ♥

Order Processing Schedule:

Supply Orders: 1-2 Business Days
Feeder Orders: 1-2 Business Days*
Plant Orders: 1-3 Business Days*

* Weekend Hold Notice: To ensure the best chances of live arrival, we schedule perishable orders to avoid the 2-3 day delay associated with shipping over weekends. If your order contains perishables and was placed before a weekend, it will likely ship Monday for a quicker & safer transit! ♥ This applies to orders containing perishables only, not supply orders.

Transit Times Once Processed & Shipped:

Ground Tranist

Standard Shipping: 1-5 business days (Map)

Express Tranist

Express Shipping: 1-2 business days (Map)

Basic Logistics Info

• An order confirmation email is sent instantly after ordering
• Tracking info will be sent once the order has shipped
• We process & ship orders Monday through Thursday
• Please take note of the weekend hold for perishables ↑

Perishable Guarantee

Our live arrival guarantee applies to all perishable orders which have a qualifying shipping method selected during checkout. If temperatures fall within the guaranteed range listed in the shipping method (shown in-cart), and the order is accepted on the first delivery attempt, the order's contents will qualify for our live arrival guarantee! If any guarantee-eligible perishables arrive in less-than-great condition, please email photos to within 12 hours of receipt to qualify. We make this process easy, and will either replace or offer store credit on any damaged products for you ASAP! Orders with items totaling $30 or more qualify for free replacement shipping. Orders under $30 may have replacements included with a future order, or after covering a shipping fee.

Something went wrong...

Your browser is blocking active scripts!

This part of our website requires jQuery script to display properly.
Please turn off script blockers and/or allow scripts in your browser settings to continue.

Need help? Google results for "how to allow scripts" by browser:
Chrome | Firefox | MS Edge* | MS Internet Explorer* | Opera | Safari
Email for help!
* Our website is best viewed in modern Chrome, Firefox, or Safari browsers. (Not IE / Edge!)
If you suspect an adblocker is blocking scripts, please whitelist us. Our site has no ads to block.