Contact Information

NEHERP Staff

Communication

For the fastest solution, please check the quick solutions list (right) before contacting us.
Show Contact Info
Our contact information is now showing at the bottom of the quick solutions list.
 
Email: support@neherpetoculture.com
Telephone: (203)768-3414
We are unable to offer detailed consultations to noncustomers via unscheduled phone calls. Please email for the fastest support.
 
NEHERP Warehouse Exterior

Location

All orders ship from our facility in Central Connecticut. Sorry, but our shop isn't open to the public for browsing or order pickup.
 
NEHERP Greenhouse

Service Hours

Mon - Thu: 7:30AM - 3:00PM
Friday: 7:30AM - 12:00PM
Sat - Sun: Service Closed
Show Operating Hours

Operating Hours

Sun - Thu: 6:30AM - 5:30PM
Fri - Sat: Warehouse Closed
Orders ship Mon - Thu
Show Service Hours

Support Statement:

The best customer service in the business
If you have any questions about any item included in your order, we're here to help! Clients who've purchased Vivarium Kits qualify for more in-depth live vivarium consultations for related topics via email. We're glad to offer great customer service to anyone who has supported (or will soon support) us, so don't hesitate to reach out! :-)

Response Times:

How we handle communication
We don't use automated responses or answering services, so you'll always be working 1-on-1 with an actual human. We always do our best to respond ASAP! The expected response time for order-related topics is typically 1-36 hours during open service hours. More casual topics can take 1-3 business days, depending on our workload.
View all of our policies on our Order Information page.
View all of our policies on our Order Information page.
 
Quick Solutions
General Logistics:
When Will My Order Ship?
Has My Order Shipped?
Tracking Information
Expected Transit Times
Perishable Guarantees
 
For Orders Already Placed:
Add To An Order
Change Ship Address
Update Contact Info
Request Sig. On Delivery
Return an Item
Edit/Modify Order
 
For Orders Not Yet Placed:
Get Shipping Quote
How To Ship Express
Redeem Gift Certificate
Schedule A Pickup
 
Other Topics:
Insider Subscriber Login
 
Vivarium Information:
Vivarium Building Checklist
Vivarium Construction 101
Vivarium Construction 102
Basic Viv. Lighting Guide
Vivarium Lighting 101
Custom Background DIY
Plant Processing
 
Contact Information:
Email: support@neherpetoculture.com
Telephone: (203)768-3414
We are unable to offer detailed consultations or advice to noncustomers via unscheduled phone calls. Please email for the fastest support.
Please check this list before contacting us!
 
Quick Solutions
 
General Logistics:
When Will My Order Ship?
Has My Order Shipped?
Tracking Information
Expected Transit Times
Perishable Guarantees
 
For Orders Already Placed:
Add To An Order
Change Ship Address
Update Contact Info
Request Sig. On Delivery
Return an Item
Edit/Modify Order
 
For Orders Not Yet Placed:
Get Shipping Quote
How To Ship Express
Redeem Gift Certificate
Schedule A Pickup
 
Other Topics:
Insider Subscriber Login
 
Vivarium Information:
Vivarium Building Checklist
Vivarium Construction 101
Vivarium Construction 102
Basic Viv. Lighting Guide
Vivarium Lighting 101
Custom Background DIY
Plant Processing
 
Contact Information:
Email: support@neherpetoculture.com
Telephone: (203)768-3414
We are unable to offer detailed consultations or advice to noncustomers via unscheduled phone calls. Please email for the fastest support.