NEHERP Reviews & Customer Feedback

NE Herptoculture is not only my favorite vivarium supply store, but the only one I trust when it comes to my beloved frogs. I have had one of my white’s tree frogs for 15 years and have used NE Herp’s products consistently almost as long. They have excellent customer service, processing and shipping times as well! I will be a lifelong customer of theirs and I continue to recommend them to anyone who will listen. My frogs are my babies and it’s such a relief to know I can trust the safety and quality of NE Herp’s supplies. Grateful to have found them and for all that they do!

Google Review Posted By: J.M. in 2024

Highly highly highly recommend! I recently built my first vivarium and purchased my first reptile (gargoyle gecko). These people are beyond amazing. The staff answered my millions of questions both on the phone and in the store. They gave me all the tools I needed to build a successful habitat and take care of my new baby! I have called with questions and if you get their voicemail, they call you right back! They have everything you need either online or in the store, beautiful plant packages and decor and very helpful articles and resources in the website. It’s an hour drive for me and so worth it.

Google Review Posted By: A.D.. in 2024

Highly highly highly recommend! I recently built my first vivarium and purchased my first reptile (gargoyle gecko). These people are beyond amazing. The staff answered my millions of questions both on the phone and in the store. They gave me all the tools I needed to build a successful habitat and take care of my new baby! I have called with questions and if you get their voicemail, they call you right back! They have everything you need either online or in the store, beautiful plant packages and decor and very helpful articles and resources in the website. It’s an hour drive for me and so worth it.

Google Review Posted By: A.D.. in 2024

"I've been ordering from Neherp for about 6 months now. I've ordered fruit fly cultures for the gray tree frogs I'm raising and I have a bunch! Neherp is the best! Their customer service is impeccable! I had an issue with an order, and they straightened out the problem immediately. This is a great place to order from. I have used their fruit fly culture mix and the associated stuff to build my own cultures. Their shipping is quick and reasonably priced. The merchandise is as well. I wouldn't hesitate to order from this business. I will continue to order from Neherp for as long as I'm raising the tree frogs. I wish I were closer so I could visit their shop."

Google Review Posted By: J.M. in 2024

"It’s great to have a specialty shop like this in CT. I’ve been to the shop twice and the staff is friendly and willing to chat and give advice. I would prefer to support a small local business than a chain pet store."

Google Review Posted By: Ratsnake in 2024

"I’ve shopped with NEHERP for many years for my vivarium supplies. Their customer service is outstanding and shipping is lightning fast! They have an amazing selection of plants and other supplies. Wish I could give more stars"

Google Review Posted By: Happy Travels in 2024

"Great in store service, great in store advice and an even better product selection. Staff is very friendly and knowledgeable. However they can improve on returning email and answering the phone. Their post sale service and customer support is nonexistent. They do post a lot of info online but if you have a very specific question you will have to find another source. Very very sad!!!"

Google Review Posted By: K.B. in 2024

NEHERP Response:
Thanks so much for your business! We greatly appreciate your support and are so glad you could see our passion for what we do in person. ♥ We're sorry for missing your call & email, but you reached out after our service department had closed for the day. (See hours) We're always quick to help during service hours! Leaving a negative review shortly after emailing/calling us while we were closed is extremely unfortunate. We responded to your email just before we opened on the next business day. Please check your email for a whole lot of helpful advice & information on the project you are working on. ☺

As a rule, our small business won't implement answering services, automated phone menus, or chat bots for communication. Those tools would allow us to have "24/7 service" like some of the bigger businesses, but the service folks would receive would be terribly poor compared to what we offer now. As it stands, each member of staff who is authorized to offer 1-on-1 assistance to customers has 10-20+ years of hands-on experience and/or a degree in relevant fields. Some team members have built exhibits for major institutions, others have helped design countless others, and the bosses have spent their lives developing new & unique products and serving this industry. Our qualified team isn't available 24/7, but we are always available during our service hours. ♥

"Where to start? First of all this is a LONG review because just putting 5 stars and a thumbs up isn’t enough. This place is INCREDIBLE!!! I was looking online for feeder insects and stumbled onto their website after searching a few other places Not only did they have exactly what I was looking for (other sites were out of isopods & fruit flies) but the wealth of information for growing/maintaining the cultures made me confident that I could succeed in my new bug-farming adventure.

I placed an online order for different cultures as well as a kit to grow more fruit flies and my shipment arrived on time and in perfect condition with thriving colonies of feeders and everything I needed to start a gazillion more. Unfortunately I miscalculated how voracious my tiny toads would be and I didn’t start the next colony soon enough so I had hungry babies without enough flies to go around. Instead of driving 5 minutes to the local big box pet store to buy them out of containers of half dead flies I decided to drive for over an hour to get to NEHERP to pick up some colonies before the holiday weekend.

Let me just say - MIND BLOWN!!!

Not only did I get exactly what I needed (and then some) but the knowledge that the personnel have and were willing to share was staggering. The staff don’t just understand these animals and their unique needs - they have a passion for herpetology that is contagious. They genuinely love amphibians and reptiles and it shows. I am so glad I made the drive to Plainville for fruit flies… I left with enough feeders to sustain these tiny toads but more importantly I walked away with a better understanding of the animals in my care. If you care for reptiles and amphibians do them a favor and make a trip to NEHERP… at the very least place an order online. Your pet will be very glad you did."

Google Review Posted By: S.I. in 2024

"This year I decided to build my Crested Gecko a bioactive terrarium, and I came across NEHERP and saw that they sold everything and anything you need to build one! From live plants to hardware/tools! I recently got an order from them and could not be happier! It inspired me to go above and beyond for my Crestie's tank, so I quickly put in a second order with more supplies! Their customer service is also amazing! They were quick to email me regarding a sold out item and gave me a few options to choose from. I will definitely use them for future builds again!"

Google Review Posted By: J.D.L.C. in 2024

"Their customer service exceeded my expectations - it was truly exceptional! The quality of their wood decor products is outstanding, and I am absolutely thrilled with my purchase. I am confident that you will be just as satisfied as I am, and I look forward to being a loyal customer for years to come."

Google Review Posted By: A.D. in 2024

"Best place I have been to for terrarium/feeder needs. Always friendly and nice, they answer all questions to the best of their knowledge. When I had covid, I ordered online and called when I arrived they brought it out to me with 🐸 stickers. I haven't gotten stickers when I am sick since I was a kid it was a nice gesture that made my day better."

Google Review Posted By: R.M. in 2024

"Great resource! Great quality, creature-safe LECA at a competitive price, beautiful terrariums, helpful well-thought-out website, conscientious business practice and Jeremy’s awesome to boot. Definitely the place to go."

Google Review Posted By: I.S. in 2024

Our Favorite Review Of 2024! ♥

"This is easily the best vendor for reptile related supplies and bioactive kits in the U.S. I have tried several different "kits" from all over and this company offers a quality far superior to any other. Not only do they provide an extensive selection of everything you need to create gorgeous bioactive setups, they also offer consultations to advise you on whatever project you are interested in regardless of whether or not you use their products. I can't recommend these guys enough - won't ever buy from another group as long as they are in business."

Google Review Posted By: P.J. in 2024

"Wow. You really don't find a company as solid as this one anymore. Truly competitive pricing, transparency in warranties, excellent & relevant product information (not infomercials), and AMAZING customer service - even BEFORE the sale. I do not hesitate to recommend and will be doing business again :)"

Google Review Posted By: J.D. in 2024

"They are my go-to for my herp needs.. quick service, usually quick shipping, and close (for quicker shipping) .."

Google Review Posted By: JungleWorld in 2024

"Best customer service I’ve experienced in a long time. Thank you!"

Google Review Posted By: N.P. in 2023

"This place is awesome and I highly suggest! I've ordered fruit flies a few times from this company, and delivery was super fast! I had a few issues due to ups throwing the boxes around too much and neherp replaced it right away. The most recent time, they sent out a replacement the next day and threw in an extra culture for me! Thanks again, Mike, that was so thoughtful!!!"

Google Review Posted By: J.S. in 2023

"Ordered online and picked up in store. Very helpful staff and great selection of products on hand to look at. Happy I picked up in person."

Google Review Posted By: the30oz in 2023

"I built my first vivarium under the guidance of NEHERP. Their on-line instructional guides are awesome and help you do it right the first time. Their showroom is packed with examples of completed vivariums so you can see what you’ll end up with. Customer service is the best I’ve ever experienced, they really care and want you succeed. I’m now building my 6th vivarium. I need a bigger house."

Google Review Posted By: M.C. in 2023

"Really great place, nice selection of live plants and various accessories, nice and professional staff too. The owner Mike is a cool dude, always respectful and courteous, I came in today with one of my former preschoolers and he was appreciative. Thank you Mike and the rest of the NEHERP staff. I definitely recommend this place if you're a reptile/terrarium enthusiast."

Google Review Posted By: S.R. in 2023

"Not really what I expected but real cute!"

Google Review Posted By: A.G. in 2023

"AMAZING experience with NE Herpetoculture. There was a tiny hiccup with my tracking # on an order. I called in to their office and received GREAT customer service from their office gal. These guys care and you can tell! Definitely recommend them =)"

Google Review Posted By: R.C. in 2023

Our Favorite Review Of 2023! ♥

"I emailed Mike out of the blue with some questions on my gecko with some eye trouble. Honestly, I expected the usual, “buy this, thanks!” attitude, but I got something very different.

Mike was more than accommodating to my many, many questions and took the time to send me links to studies backing the science up and even put together a solid regimen for me to follow. I went ahead and made the purchases and couldn’t be happier. My geckos are more active, more attentive, brighter and bolder in color. The one with eye issues is doing worlds better with the diet being the only change. Mike never one word answered or pushed select products, just general suggestions. What an awesome experience and he has gained a customer for life. Don’t change your operation. This is the reason I shop small business when I can.

Thanks so much for your time and effort."

Google Review Posted By: D.P. in 2023

"Great experience. Ordered the custom background kit for my first dart frog vivarium build. The wood it came with was amazing and packaged great along with everything else. The turn around was awesome. I ordered on a Thursday morning, it was shipped on Thursday afternoon, and I received it on Saturday afternoon.

Great customer service as well. I sent a email with some questions the Wednesday evening before I ordered and I had a very considerate email response that answered all my questions Thursday morning. I might add that this was even before I had ordered anything from the company and this was my first purchase ever. I will be buying everything for this build from NEHERP"

Google Review Posted By: J.T. in 2023

"This place is the best.

I’ve been keeping darts and plants for well over a decade and have always had positive experiences. The communication is great, the prices are what you would expect from even the larger box stores, and the shipping is fast.

I once received a package of dead fruit fly cultures due to the delivery carrier placing the box upside down. The media clogged the vents in the cups and all of the flies and maggots died. I let them know, not expecting to be refunded because this was 100% the carrier’s fault.

Even so, NEHerp had a replacement order in the mail the same day free of charge. I didn’t even have to pay for the shipping on the replacement. Can’t beat that."

Google Review Posted By: C.M. in 2023

"This place is awesome, CRAZY good prices amazing deals on custom substrate kits to fit the exact dimensions of your terrarium."

Google Review Posted By: K.W. in 2023

"Great products, honest people that run the place, looking out for the best interest of the animals. Fair prices, lots of quality merchandise to choose from, and awesome customer support. I love seeing them help young kids get into the hobby and learn great husbandry skills for the animals they're keeping! I gladly drive over 2 hours to shop with them!"

Google Review Posted By: L.B. in 2023

I am new to the hobby and was so glad I went to their showroom several months ago. I had one on one service from the owners, Mike and Jess, who are both extremely knowledgeable and friendly. Always have great advice and service. The plants are amazing and have been thriving in my setups. I couldn’t be more grateful for these guys. Today I hit up the showroom again and was helped by Mike who is as enthusiastic as he is knowledgeable. Thank you guys and always with the trip ! See you again soon!

Google Review Posted By: Q&F

"Sent my order super quick. Everything came perfect and alive even with a delay with ups. Awesome experience and super healthy isopods and plants"

Google Review Posted By: A&M in 2023

"Amazing products and even more amazing people that work there 10/10 recommend"

Google Review Posted By: F.C.J. in 2023

"Ive been wanting to go to the new haven warehouse for a long time but they closed it to public, not sure if still closed to public or not. But this satellite store did not disappoint. Extremely helpful, friendly, & knowledgeable staff. I wasnt hounded by staff at every turn asking if I need help which i personally hate. Some products weren't overly showcased but if asked for them they had them in stock in back. Ive been a veterinary technician working for over 15 years in small animal practices & within last 5 years ive growing interest in reptile & amphibian conservation, care, & husbandry. This place is somewhere id love to work if ever given the opportunity"

Google Review Posted By: L. in 2023

"Walked in here clueless with questions. Walked out an expert in terrariums with all of the supplies we needed. & some extras on the house! The folks that run this place are awesome! Will definitely be back"

Google Review Posted By: C.P.J. in 2023

"Couldn't ask for more."

Google Review Posted By: N.D. in 2023

"Love the show room and the staff. They’re all so kind and super knowledgeable. I’ve bought a number of plants from NEHERP and they’re all thriving in my terrarium. Highly recommend."

Google Review Posted By: C.V.C. in 2023

"The best store I've ever been to for terrarium plants and supplies. They have some amazing products and extremely reasonable prices. Their hardscape materials especially (manzanita wood, spider wood, dragon stone, cork bark) are very cheap compared to other stores and online. Mike was working up front and was extremely friendly and helpful."

Google Review Posted By: R.V. in 2023

"Wow! I've been here three times since moving to the area in August: first to rebuild my houseplant collection, then to trouble-shoot my gecko's new habitat, and most recently ordering one of their vivarium kits online for in-store pickup. They've been friendly, knowledgable, and amazingly helpful every time, and the cleanliness and quality of the whole operation is a breath of fresh air compared to the chaos of other specialty shops I've been to over the years."

Google Review Posted By: E.M. in 2023

"Excellent customer service! Great place to pick up vivarium and terrerium supplies!"

Google Review Posted By: N.DM in 2023

"My daughter and I love this place! Incredibly knowledgeable and welcoming staff. Jessica and Mike are very warm and accommodating. We enjoyed our visit immensely!"

Google Review Posted By: M.S. in 2023

"Awesome experience visiting their beautiful new show room today. Great customer service and selection of products. The wall of bioactive enclosures was exciting to review and left me inspired for future projects. Really happy to have access to this kind of business here in central CT!"

Google Review Posted By: C.B. in 2023

"great customer service!"

Google Review Posted By: A.C. in 2023

"They say first impressions are everything, well from the moment you walk in you can’t help but smile. From the amazing variety of plants and decor, to the knowledgeable staff helping you along the way. I went in there for one thing and walked out like a kid in a candy shop."

Google Review Posted By: J.M. In 2023

"Received my plants yesterday. They came pack so well!! Plants are beautiful! And so much bigger than I thought they would be! Loved that each plant was labeled! I carefully got them in my vivarium. Now it's up to me to keep them alive! Thank you! I will definitely be returning and telling my friends!"

Google Review Posted By: P.M. In 2022

"Excellent customer service. Live plant quality is bar none. I’ve never received plants from other sights that look anything comparable to NEHERP quality. Everything received in a very timely manner and packaging is excellent. I can’t say enough good about them!"

Google Review Posted By: D.H. In 2022

"Ordered 10 lb of cork barks from them to build a bearded dragon hide. I received a a few large pieces and a few tubes. The large pieces were actually large and exactly what I needed. My beardie is already using them as a hide to sleep at night. The tubes were also really great for my next gecko vivarium project."

Google Review Posted By: T.A. In 2022

"I've ordered twice from them so far, and both orders were expertly packaged. They really care that your order gets to you in the best possible shape. There's tons of info available on their website, which is very helpful to a beginner. I will definitely be back.'

Google Review Posted By: A.L. In 2022

Our Favorite Review Of 2022! ♥

"Over the years I have been a customer to many "reptile" shops all across the country but, by far, NEHERP is the most superior in customer service and quality. Jessica is the only team member I have dealt with personally and all via email; lots on my part to be entirely honest- and she has been absolutely amazing helping me with my planning and purchases and just answering my questions on my bioactive vivarium journey. After multiple orders I have yet to have even think that I would ever have to go anywhere else for my vivarium needs, NEHERP has it all! I look forward to a long professional relationship that I hope is as beneficial to them as it is to myself and my reptilian family-
Thanks for everything Jessica and the whole NEHERP team"

Google Review Posted By: C.H. In 2021

"I placed my order about a week ago. They didn't have something in stock and promptly emailed me to ask what I wanted to do. We got it squared away and 2 days later received my order. They threw in 2 in net pots (order 3in but out of stock) for free. I couldn't be happier with my purchase! Will definitely be my go to for supplies! 100% RECOMMENDED!"

Google Review Posted By: T.W. in 2021

"I just received my second order from NEHERP and the plants are incredible!! In perfect shape and so beautiful. They also have probably the best springtail cultures I’ve ever received and I will definitely be using NEHERP for all of my bioactive terrarium needs!!! After receiving these plants today I’m considering buying more just to hang around my house!"

Google Review Posted By: G.G. in 2021

"Plants came in mostly healthy even though UPS had a delay for no good reason. Jessica at NERHERP promised to replaces the plants that weren’t so good. Very happy with my purchase,the 13Watt grow lights are very bright and will work wonderfully in this set up."

Google Review Posted By: J.T. in 2021

Update: After posting this review they contacted me and refunded everything even though I didn't ask for that. They also told me they stopped using USPS due to too many shipping issues and a re-design of their check-out page, with more clear shipping and total charges is in beta now.
While my experience was bad, they did try to make it right, and that speaks volumes about their commitment to their customers. Hence 4 stars. That said, I believe anyone west of the Texas/LA line should think long and hard about ordering living things from them with standard shipping, even plants. The shipping time is just too long. Not their fault, just reality and geography.

Google Review Posted By: R.S. in 2021

NEHERP Response:
1) Version 6.3 of our website launched shortly after this client ordered, and cured their concern with our checkout system. The new site illustrates exactly which method needs to be selected in order to qualify for our guarantees based on temperature! ♥ The old one listed that info on every page which sold perishables, but not during checkout itself.

2) It's important to note that the above customer selected discounted ground shipping in the middle of winter for an 1,800 mile transit for his order of perishables. He also waited ~6 weeks to let us know things didn't arrive in good shape. We'd have gladly helped without the specter of a negative review, and would never leave a customer hanging! ♥

Good customer service!

Google Review Posted By: N.K. in 2021

I have had nothing but wonderful experiences with every purchase I have made with NEHERP. Microfauna and plants are consistently delivered in great shape and are always healthy.They have incredible customer service and it is very apparent that everyone working for NEHERP is passionate for their business and customers.They also are very generous and sometimes send extra moss slurry along with your purchase. I highly recommend this great business for all of your reptile supplies

Google Review Posted By: E.S. in 2021

"did an online order couldn't be happier. All the plants came in looking healthy and happy!"

Google Review Posted By: M.P. in 2021

Our Favorite Review Of 2021! ♥

"Great shop and service. I ordered a vivarium substrate starter kit and a small plant pack last month. Unfortunately the package was delivered while I was out of town. I had it held at the delivery facility for two days, then it sat at my front door in 90+ degree Florida heat for another day. I was prepared for a box of dead plants, but the packaging was excellent, and after some pruning, one month later all 4 plants are doing great and sprouting new growth in their substrate. I later ordered springtails, which were also packaged great and are thriving in the vivarium. Not to mention the phenomenal guides on their website, and the outstanding customer service (I emailed a few questions to them and got detailed responses immediately). I will definitely be going to this site first to order anything I need in the future."

Google Review Posted By: T.T. in 2021

"My husband and I always order from here and Jessica has been so helpful and knowledgeable. We only do business with them and if there has ever been any kind of issue, Jessica has always fixed it."

Google Review Posted By: A.G in 2021

"Some companies still know how to do business.

About a month ago I placed an order at Neherp, and they sent me the wrong plants. However, after I contacted them, they apologized greatly and sent for the right plants on overnight delivery, free of charge. To make up for my troubles, they added in FOUR PLANTS, and TEN CUTTINGS- all for no charge.

Neherp has been an invaluable company for my Vivarium and more people need to buy from them."

Google Review Posted By: M.F.

"Stellar store! Absolutely thrilled with my order. The moss is stunning and they even included a larger sheet than what I ordered for free! All the other plants are beautiful, big and healthy. Far more than I expected especially considering the pandemic! Thank you for being a stand up business. I will absolutely be ordered from you again! And thanks, Cameron for packing my order!"

Google Review Posted By: J.C.

"About 2 weeks ago I placed an order for plants, flies and clean up crew, they shipped it out the very next day and the order came in after. Love all the plant I got and they are thriving. Most definitely will be using them again."

Google Review Posted By: C.R.

"Great customer service!! I value this company for their integrity and great products, have been and will be a customer of theirs ! Great company"

Google Review Posted By: B.M.

"I recently ordered from NEHERP a second time after deciding I wanted to add some more plants to my gargoyle geckos vivarium. Everything came packaged perfectly, plants were well protected and arrived quickly even though I recently moved and forgot to change my PayPal address and the package had to be forwarded. Thank you again! I will definitely be ordering from you in the future and I highly recommend NEHERP to anyone who is on need of high quality vivarium supplies!"

Google Review Posted By: C.F.

Our Favorite Review Of 2020! ♥

"I've been a customer of NE herp for almost 10 years now. Some of the best customer service of any business, anywhere. Super friendly people. Prompt shipping and service. From plants to feeders for my frogs and vivarium supplies. They have it all. Their plants are super high quality and priced well. And their fruit fly cultures can't be beat. I don't order supplies from anywhere else!"

Google Review Posted By: J.G.

"Always good service and healthy plants!"

Google Review Posted By: P.

"Probably the best website and business. Shipped fast an everything was wrapped rtight an neat. Got everything I was looking for an more going to get more stuff from here soon an often"

Google Review Posted By: D.S.

"Amazing staff, robust products. Couldn't recommend them enough. They really delivered, even when I was inordinately picky about my order. I'll be coming back, and you will too. Give them a go!"

Google Review Posted By: N.D.

A Staff-Favorite Review ♥

"Absolutely the best vivarium shop around. I have ordered plants, micro-fauna, terrarium electronics, sphagnum moss, branches and cork wood. Everything that I ordered has met or exceeded my expectations. Everything delivered on time. BEST CUSTOMER SERVICE OF ANY BUSINESS EVER, HANDS DOWN. I am happy to say that this is the only place that I will order any vivarium related products, and they have everything you could ever need."

Google Review Posted By: M.K.

"I've had nothing but great experiences with this company! They are a great one stop shop (online) for everything you need to build a thriving vivarium. Their support is helpful and the educational articles on their website were an invaluable resource for initial research! All the plants I've ever ordered have arrived intact and healthy."

Google Review Posted By: B.S.

"I just received a fantastic hydei fruit fly culture. I even received an additional culture for free, maybe from an overabundance of stock at the time? Generous in any event! Now I wish I had more animals to feed them to! I will definitely order from these guys again."

Google Review Posted By: R.H.

"Placed a large order and everything came as expected. Amazing cork rounds, bigger than expected. Their ABG sounds substrate is great and everything was well packaged. Would recommend."

Google Review Posted By: dthom1030

"Ordered temperate white springtails (Folsomia candida) 16oz in substrate, Zoomed hand mister, and 2oz live moss slurry. Shipping was fast (2 day for bugs) and everything arrived in one box. Packing was solid the spring culture is booming right out of the box, and the slurry is fresh from yesterday. I was also upgraded to the 4oz size at no extra charge! This wasn't my first time using NEHERP and it won't be my last."

Dendroboard Review Posted By User: Marinarawr

"Just received my first shipment from NEHerp. Very pleased with the service. Shipping was professionally done and communication was great. Will not hesitate to use them again Thank you"

Dendroboard Review Posted By User: Serafim

"They're great! I order from them pretty regularly."

Dendroboard Review Posted By User: gorch33

"I've been buying my FF from NE Herp for the past few months. Mike, Jes, and their staff are full of information and a pleasure to do business with. Their website is very clean and easy to navigate, and their customer service is outstanding. I will most certainly be doing business with her again."

Dendroboard Review Posted By User: MarcNem

"Needing a couple things that were all available from NEHERP. I love their one stop shopping, prices, and customer service. There was a typo in my mailing address that, once caught, was immediately addressed with Fedex and, my package was re-directed without delay. Kudos to you, NEHERP crew!!"

Dendroboard Review Posted By User: aspidites73

"Various supplies and live cultures from website. We have had some shipping issues but I believe they will work out the glitch. I must admit that I'm impatient and have been spoiled by Amazon Prime. When things don’t go as expected I get frustrated and mad... Jessica refunded, apologized and sent me a very nice message all on the day before her wedding. Needless to say I felt like a jerk. It's very uncommon to get this kind of customer service and normally I don’t give second chances however this kind of dedication should be rewarded. I fully intent to support NEHERP and wish them all the best."

Dendroboard Review Posted By User: port_plz

"I placed an order for several FF cultures. They were quick to inform me that due to the weather that they would be holding my order till they saw a break in the freezing weather. When they saw a opportunity, they shipped in a very carefully packed box and even added a couple of extra cultures in case some didn't make it. I deal with a lot of companies on line and I have to say that their customer service is second to none!! Thanks Mike and Jessica!"

Dendroboard Review Posted By User: mongo77

"Excellent service as usual. Had some freezing weather up north. I was in desperate need of flies. Called them and they put extra insulation in box. Arrived next day in great condition. Thanks"

Dendroboard Review Posted By User: Frogman8

"The team at NE Herp is very professional and a pleasure to do business with. I purchased viv supplies, microfauna, and fruit flies. They have a multitude of other hobby supplies and the local pickup has proved invaluable on multiple occasions."

Dendroboard Review Posted By User: MarcNem

"Had a great experience! Needed some fruit flies quickly after discovering unexpected tadpoles that were close to morphing. I got held up at work all day, and finally ordered online on a Friday. It was ten minutes before they closed, and well after the same day shipping cutoff. I added a line in the notes about the urgency of my order, and was hoping they would arrive Monday or Tuesday. Got a knock on the door Saturday morning, and there they were. Less than 24 hours after I clicked send. Someone really went out of their way to pack that up, and probably got stuck late on a Friday. Great service, and the kit was top notch! Thanks guys!"

Dendroboard Review Posted By User: SDK

"This vendor, other than ordering a mist king from someone else, is the only "frog" vendor I have used. I ordered from them again over the weekend. Jessica personally emailed me today to inform me that Mikes dad had open heart surgery and they were a day behind on getting orders out. (I have no problem whatsoever with them being behind) She sent a lengthy email letting me know how sorry they were and that they would do everything they can to get it out by tomorrow at 6. Talk about GREAT customer service! I am beyond satisfied with them, including my orders in the past! Please continue to support this great company that stands behind their products and believes in taking care of their customers. Also keep Mikes dad (Also Mike) in your prayers"

Dendroboard Review Posted By User: grabberorangestang

"Ordered a bunch of ferns, vines, figs, and 15 gallons of substrate. I am so g-damned lazy I left it in my garage and finally opened it a week after it arrived and the plants were packed so well, with tape, paperbag, damp papercloth over the soil, that NONE of the plants have died and none of the branches/vines bent or broke. And it came in a BIG box because it was a large order. Everything was neat, labeled, as though it had come from a small-time breeder. These guys are the best."

Dendroboard Review Posted By User: spawn

"Ordered some bulbs from them and they arrived very promptly and well packed. Very fast shipping and good communication as well. highly recommended."

Dendroboard Review Posted By User: Julio

"Everything I picked it was great, as always. I went to a different vendor to grab some plants for this new tank, and I regret it! NEHerp plants are always huge, thriving, and well priced. Jess remembered who I was immediately after seeing me once, 6 months ago! They seriously care about their customers and their business. In my mind, there's no point buying from anyone else for my viv supplies.

Dendroboard Review Posted By User: Fantastica

"I highly recommend NE Herp. I have purchased several orders from them and they are my go to shop for dart frog and gecko terrarium needs. Fair prices, quality plants & microfauna, and great service. Mike has gone out of his way more than once to make sure I get the plants that I am looking for. I could not agree more with Integrated Exotic's review. I wouldn't hesitate to order from them again, they are an A+ business!"

Dendroboard Review Posted By User: Loui1203

I have been working with NEHERP for years now and have nothing but good things to say about them. They have always been willing to talk with me about any questions I've had, all of their products are very high quality, their packaging is immaculate, prices are fantastic and if there's ever a mistake they correct it immediately - usually with something extra thrown in for your trouble.

Dendroboard Review Posted By User: Integrated Exotics

"I agree. I have received great ABG mixes, their plants are packaged perfectly and I've got some good deals on other items. Everything has showed on time and in order. No complaints and I can't wait to order again."

Dendroboard Review Posted By User: Focal

"NEHerp is awesome. I have dealt with them many times and have always been extremely satisfied with every aspect. I would recommend them to anyone."

Dendroboard Review Posted By User: AF1Bird

"The owner Mike spent time talking about individual driftwood/cork wood pieces and photographed specific pieces for what I outlined. They're a smaller operation so they have the time to do this sometimes. He gave me a deal on a bulk lot of wood. I have nothing but good to say about their business. They're also organized with their vivarium packages (substrate, conversions for horizontal to vertical enclosures). The only complaint I recall having was that the website didn't save my information like an account, but the owner assured me it was for security sake so nothing was stored on the server. I just prefer to have an account on the website so I can check 'past orders' like you can on Amazon to see invoices and see what I already ordered."

Dendroboard Review Posted By User: spawn

"I've ordered many times from NEHerp but it had been a while since my last order. I absentmindedly chose a completely inappropriate shipping option for my sub freezing temps and there were issues. Jessica bent over backwards to help me out and got me replacement plants asap during a busy holiday shipping time. I can't overstate how kind and professional NEHerp was and they were very willing to work with me, even though the mistake was mine. I highly recommend them both for solid products and for amazing customer service. Thanks Jessica. "

Dendroboard Review Posted By User: Boondoggle

"Jessica is GREAT!!! She has really helped me out. She even mailed me some tree fern to assist with removing springtails on her dime. The customer service and shipping has been top notch! I will continue to order supplies from them. Great people, great service! Customer for life!"

Dendroboard Review Posted By User: SilverLynx

"Placed multiple orders over the past few months and all I can say is "Above and beyond customer service along with top notch plants, substrate, bugs and everything else I've ordered." Mike and Jessica are quick to communicate about orders and answer all questions no matter how detailed or crazy they may seem. Tyler (Customer for life)

Dendroboard Review Posted By User: T2theG

"My 3rd time ordering from mike and once again I was a very happy customer. Everything comes in perfect condition and fast. He even gave me an extra pc of vine at no charge . Will alway buy my materials and flies from him. Very well recommended . Thanks "

Dendroboard Review Posted By User: Frogman8

"I cannot even count on my hands the amount of times I've ordered from Mike at NEHerp. I "branched" out (pun intended) and got some ghostwood....I could not be happier with the ones he picked out for me. I got other items in the order which came 3 days after I placed it. Communication is always top notch! You have my future business :-) Thanks!"

Dendroboard Review Posted By User: Brian317

"Ordered plant package, all 10 plants were expertly packed and some were even flowering! I've been doing business with Mike forever and will continue to do so. I also ordered Springtails and was just as pleased."

Dendroboard Review Posted By User: Enlightened Rogue

"Decided to make the switch back to NE Herp's fly media after I wasn't entirely happy with what I had been using... So I put an order in last week. Placed the order at night, package was shipped next day and arrived the day after that. The best thing about them is their shipping. It's a flat rate (or free if you spend enough) and I usually get things next day, it's awesome. Also, there is no guess work on when the package will arrive because there is accurate tracking (its not smartpost or parcel post or whatever the cheap one is that doesn't give you real-time tracking). They pack the order up fast and get it on its way... you can track it... it gets here fast... all for a low fixed rate. Can't beat it. "

Dendroboard Review Posted By User: carola1155

"I just returned from an hour long ride to NEHerp. I placed my order yesterday and exchanged a couple of emails with Jess today. I suggested that I come out to pick up the order to save her time and me the shipping cost, that and I'm an impatient person :-). Jess agreed to meet me at the warehouse. When I arrived not only was my order ready and accurate, but we engaged in a thirty minute chat about plants and frogs. These guys live the hobby. It was a pleasure to talk to someone with such passion for their work. When all was said and done, Jess gave me a couple of plants "to cover the drive". She's an angel. NE herp has a customer for life in me."

Dendroboard Review Posted By User: GP dynamite

"Took my dry goods order by phone--because I am one state away, received package in less than 24 hrs via Fed Ex ground, very reasonable charge. Look forward to doing business again."

Dendroboard Review Posted By User: Groundhog

A Staff-Favorite Review ♥

"I don't even know where to begin talking about Jess at NEHERP, I could write a novel on my experience with her, but to shorten it up some, she will go WAY out of her way to make sure you get what you want and you are happy with it. We have spent about an hour on the phone total from a few calls, and many o many of emails. This is the way more businesses need to be these days. She even threw in a few freebies in both orders which she did not have to do, but much appreciated. Haven't dealt with Mike at all but I'm sure he is just as great as Jess! I wish NEHERP much luck in their future. Great people and don't ever hesitate to order from them, I will be placing another order shortly. Thanks Jess, Mike and April P."

Dendroboard Review Posted By User: 1moreminute

"I placed a large order with them (over 100 pounds of goods) right before Hurricane Sandy. Some of my order included plants. Due to unpreventable problems from the hurricane, we had to cancel the plant order. Communication was great and everything was well disclosed. The packaging was very professionally done and well secured for such a heavy order. Everything right down to the personal signature and complimentary 'freebies' was great! They have my business secured and I'll definitely pick up some plants from them once it warms back up. :-)"

Dendroboard Review Posted By User: Tinctoc

"Received my well packed order within 24 hours of placing it!"

Dendroboard Review Posted By User: RobR

"I purchase almost everything I but for building and maintaining my tanks from NeHerp and have never once had anything sent that wasn't perfect. Mike is amazing at answering questions you may have and fixing orders when you pick the wrong thing. Everything I have purchased ( plants, bugs, substrate, leaf litter, lights, hoods, tons of other stuff, has come well packed and alive. Excellent source for all your frogging needs!"

Dendroboard Review Posted By User: Nath514

"I ordered a large amount of supplies for a new vivarium build and everything arrived very quickly and was packed professionally. Once again, NEHerp proves they are at the top of their game. Thanks so much Mike and Jess."

Dendroboard Review Posted By User: curlykid

"Ordered supplies Friday, got them today! (Tuesday) Great packaging. I like the personal signature on the packing list... adds a very personal touch. Great experience. You've got yourselves another happy, loyal customer. Great to do business with."

Dendroboard Review Posted By User: eos

"I ordered some supplies and pieces of driftwood. He gave me an extra piece of driftwood for free! The packing is always done extremely well. Lifelong customer. "

Dendroboard Review Posted By User: frogandtoad

"Purchased flies, media, and supplements. I have been ordering from these guys for a while now and I will keep going back. The Flies are always quality (0 mites), prices are great, and the customer service is outstanding. A+."

Dendroboard Review Posted By User: eyeviper

"Bought a whole mess of stuff, monsoon, plants,media, culturing kit, gauges, thermostats and I can't rember what else. Communication was excellent, they called me a couple times with order questions to make sure I got what I wanted. Shipping was fast on multiple occasions and packaged very well."

Dendroboard Review Posted By User: outofreach

"Dealt with Mike and Jessica several times in the past, always a pleasure to deal with and the best one stop shopping out there! If something happens to be out of stock bear with them, in my experience you'll be more than happy with the substitution . I only hope they are not too generous because I look forward to dealing with them for a long time! Thanks guys!"

Dendroboard Review Posted By User: Rob R.

"Mike and Jessica are top of the line all the way. Pleasant service, items safely packed and promptly shipped. Doesn't get any better than that!"

Dendroboard Review Posted By User: ems1016

"Got a chance to visit their warehouse twice while I was in CT, and I was more than happy with what I got both times... Custumer service is amazing as always... Mike and Jessica are amazing people to deal with!"

Dendroboard Review Posted By User: boabab95

"New England Herpetoculture truly stands alone when it comes to customer service! They have time and again gone above and beyond to ensure my satisfaction. I will undoubtedly look to them 1st for ALL my hobby-related and vivarium supplies. Thanks again guys! -Wes"

Dendroboard Review Posted By User: randommind

A Staff-Favorite Review ♥

"Mike/NE Herp is a pleasure to work with. Not only are their prices great, the product selection is as well. You can tell Mike places a great emphasis on customer service, which I greatly appreciate. Communication throughout the order process was great and shipping was prompt and packed very well. I absolutely will do business with Mike again and I strongly recommend him and New England Herpetoculture to everyone!"

Dendroboard Review Posted By User: Rusty_Shackleford

"I loved everything about my experience Mike and Jessica, they are amazing. I ordered almost everything to build my first viv thru them. The customer service is second to none. They answered SO many questions I had and were always happy to do so. Everything I ordered was packed and received in excellent condition. The plants are beautiful and when they didn't have something in stock, it seemed to be replaced with something I would have regretted not ordering. I am recommending them to everyone, and they have a customer for life with me. much thanks and love to them for getting me thru my first viv!"

Dendroboard Review Posted By User: guylovesreef

"Just got my order in and I am more than happy!! I would recommend them to anyone and definitely will be buying again. I purchased a bunch of viv plants and they were very generous with the size/amount of clippings and even threw in a couple extra for me! Thanks a ton and i will be ordering again soon!"

Dendroboard Review Posted By User: mrzoggs

"I've purchased from Mike in the past at shows but I ordered online this time. Package was better than advertised and arrived very quickly. The cork package is well worth it. Highly recommended and will certainly purchase from again in the future."

Dendroboard Review Posted By User: stemcellular

"Purchased custom built vivarium. I`ve been dealing with Mike for years now and am very fortunate to have someone local who I can ALWAYS depend on, also a top notch staff of very friendly people."

Dendroboard Review Posted By User: Enlightened Rogue

"I ordered $200 of plants and $400 of various terrarium supplies, including 25 gallons of substrate. Their prices are very competitive and the products are top notch quality! The plants from NE Herp are amazing and a great value! Above all else, the customer service that Mike and Jessica from NE Herp consistently provide is the most attractive quality of NE Herp."

Dendroboard Review Posted By User: bmartin04983

"Mike helped me figure out what to get. I was low on food for my frog and mike hooked me up. Even threw in a little gift (thanks!) I will certainly do business again!!!"

Dendroboard Review Posted By User: neontra

"Having dealt with Mike numerous time, this time was no different. Went up to his store to pick up some substrate, wood, repashy products and a plant. Great products at great prices. Thanks Mike."

Dendroboard Review Posted By User: rubberbandman3291

"Second time ordering from NEHERP. This time was for the Hurricane Sale. Im never going to get tired from saying this, GREAT CUSTOMER SERVICE and Excellent Plants and Products. I told Mike the type of species i am working with and he made sure he sent me perfect plants for thumbnails. He always has his customers in good hands. Package arrived this morning. Every plant was carefully wrapped and there was a gel pack. I was even more excited when i saw they gave me three extra plants. Included in those extra plants was a Neoreglia Echo. It is an amazing brom especially for thumbnails. Hey NEHERP, when will you be having another sale so i can build my next vivarium"

Dendroboard Review Posted By User: ConFuCiuZ

"Multiple plants including El Fuegos and Mexi Tillandsias. Payed via paypal after ordering online. Contacted Mike to express my concern regarding severe temps. I worry just as much about plant health during transport as frogs. Mike held shipment in order to ensure that they weren't stuck someplace cooking in a warehouse for the weekend which was awesome. Plants arrived yesterday and literally looked like they were just packed that morning. Stellar plant examples and jumbo sized starters. When I dug to the bottom of my parcel, I found a HUGE cold pack. First time that I have received a cold pack with a plant order. Mike, you rock sir. While I have been satisfied with all of the vendors that I have ordered plants from, you sir, take it to a whole new level!"

Dendroboard Review Posted By User: Zoomie

"Purchased some broms from these guys, I must say they are astounding! Not only were the broms terrific but the customer service here was excellent! Very attentive and quick to communicate, the broms were well packed and look even better than pictured. Thanks guys! Would recommend to anyone."

Dendroboard Review Posted By User: toxicfrogaddiction

"I am really impressed with the quality of the ff cultures that I received and the attention to detail in their packing procedure. Everything arrived in good shape and hadn't been tossed around in the box. Even though we got off to a rocky start on the shipping delay (let's blame the coronavirus), when I opened the box I found that NEHERP had sent some extra cultures at no charge. I had explained via email that I was having trouble getting flies, and this shipping delay had me really worried because my frogs had been on starvation rations. So those additional 2 booming cultures allowed me to feed out immediately. I'm sure my frogs were even happier about this than I was. This really shows their commitment to customer service and I can happily say that they have a new customer. Thanks NEHERP!!!"

Feedback Via Email/Form Posted By: J.R. in MO

A Staff-Favorite Review ♥

"NeHerp continues to be the first place I look when I’m shopping for anything for my frogs. Every time I set up a new tank now the first thing I do is order a substrate kit from them. I’ve tried several different substrate mixes from various sources and their original mix is by far the best out there! It really is a rare thing to purchase from a company that truly cares about providing their customers with quality products at very reasonable prices while giving some of the best customer support I’ve experienced, down to the hand written thank you I’ve got with every order I’ve placed with them. They always send nice, healthy looking plants and pack them extremely well so they arrive in perfect condition when they arrive. These guys really are the best in the business and keep me coming back time and time again! Thanks guys for doing what you do and doing it so well!"

Feedback Via Email/Form Posted By: A.C. in GA

"I almost purchased my springtails and isopods from another online vendor, but after reading their reviews, I chose to shop around. Then I heard about NEHERP and their stellar reputation. I'm so glad I went with them! Despite the current Covid-19 crisis, they communicated with me every step of the way, and the critters arrived healthy on my doorstep moments ago. I'm thoroughly impressed and will order from them again. 5 out of 5"

Feedback Via Email/Form Posted By: R.E. in MI

"I received my Order today - 2 Begonia plants. I'm very pleased. They look great. Thank you. It was my first Order with NE Herp. I look forward to ordering from you in the future."

Feedback Via Email/Form Posted By: P.B. in NJ

"What an amazing company!! There was a mix up on shipping and boy did they deliver with customer service. Right away I got a phone filled with apologies and a wonderful conversation. The next day I had the package. The plants were beautiful and there was plenty of clay and substrate for my main tank and temporary tank once my reptile is out of quarantine. They sent me a few extra plants to make up for any inconvenience (which was more than appreciated) and they were beautiful. Everything they sent me looks very healthy and I'm hoping they take well in the tank (I might even have enough for my temporary enclosure as well. Thanks again for your great customer service and I will definitely be using you guys again."

Feedback Via Email/Form Posted By: B.C. in CA

"It’s been a very long time since I’ve done business with an online retailer of any kind that has made me actually want to leave them some good feedback. It’s an absolute pleasure opening every order I’ve received from them. Neatly packaged and everything is wrapped up with care. Never seen live plants shipped with such care. They package $4 dollar plants better than some places have packed plants that I’ve purchased that were over $300. I am so glad I’ve discovered you guys! You’ve def. earned a customer for life!"

Feedback Via Email/Form Posted By: A.C. in GA

"Awesome experience. First time setting up a vivarium and you all made the plant portion of the process easier than I expected. Great information on your site, great communication with your staff, and great plants! Thank you so much. Will be back for more for my next project!"

Feedback Via Email/Form Posted By: A.T. in TX

"Very satisfied with the products and with customer service. Usps messed up and took 5 days to get my package too me when it should have only taken 2 days. Nevertheless, everything showed up alive and in relatively good condition considering. I attribute this to the way everything was well packed. During the whole process they were very responsive and offered to replace anything that might be dead or in very bad condition. Would definitely recommend ordering and will order again. Thanks neherps"

Feedback Via Email/Form Posted By: K.P. in ME

"I've placed several orders with NEHERP, and consistently feel that they far exceed expectations. After my first order was mixed-up, largely caused by a confusing modification on my end, NEHERP promptly dealt with it and sent me the missing items with upgraded shipping. Since then, I've placed several orders and every aspect of the process has been immaculate - excellent communication, accurate shipping estimates, prompt service, and best of all, the products have been outstanding. Every plant I've ordered has far surpassed what I anticipated - they're always healthy, robust, and vibrant - and all have also acclimated very well. I really couldn't recommend them more highly."

Feedback Via Email/Form Posted By: R.A.B. in CA

"I seldom write these types of letters but after receiving my shipment yesterday I feel compelled. I wanted to let you know that the plants I received where in excellent condition and each was an incredible example in its' own right. In the past I have ordered plants for my vivariums from a variety of vendors, however none of them even came close to the quality of plants from your company. The plants I received from you were all expertly packaged and arrived seemingly without any adverse impact from shipping (the timing from the receipt and shipment of my order was also excellent!). I am so impressed by the overall quality of the plants and the professionalism of your company that I do not think I will order from any other vendors again, and I have recommended you to several of my colleagues in the hobby as well. Keep up the great work and I look forward to doing business with you again in the future."

Feedback Via Email/Form Posted By: J.H. in Pennsylvania

"Yesterday my plants and isopods came in! They were being held bc CT turned into Antarctica for a minute there. I am SO happy with my order! I love the Rabbits Foot Fern (a great suggestion since the Korean rock fern got chilly❄)! All the plants arrived in great shape! Plus it was a nice touch to have some extra air plants in there! You guys have great customer service, and have made a new client for life! Thanks again, cant wait to order soon haha!"

Feedback Via Email/Form Posted By: B.P. in CT

"Wow! It's all I can say about the vivarium plant kit that I got from you. I'm beyond happy. The plants arrived healthy and so vibrant! This is the second batch of plants I purchased. The first from a different Web site. Wa wa wa.... Bad choice. Then the second batch from you. I am so glad to have found your site on Google. It is very apparent the amount of love and caring that goes into your products. I am now a fan for life. Thank you again."

Feedback Via Email/Form Posted By: S.W. in WA

"Received them today, very nice plants. These are not like other websites that have nice pics on their website, and when you get them they are small and not of quality. very nice plants for the price, nice size too. Will definitely buy from you again."

Feedback Via Email/Form Posted By: T.P. in OH

"I just wanted to drop you a message about the mopani wood. I've finished the viv, and with the extra mopani peace the larger piece you sent me worked extremely well, so I am more than satisfied with how things worked. Thanks for your effort, and the plants were some of the best I've seen."

Feedback Via Email/Form Posted By: R.S. in NY

"Just wanted to say thank you. I received the plants yesterday - everything looks great - great service and products. - Plan on ordering from you again in the future."

Feedback Via Email/Form Posted By: C.B. in NJ

"I just received my plant order and I'm very impressed. The plants look absolutely wonderful. I thank you very much for the extras you threw in. I can't wait to send you pics of the finished tank. Thank you so much for your help. You're a good businessman Mike, thanks for making things right. I'm a customer for life now."

Feedback Via Email/Form Posted By: J.H. in IL

"Received them today, very nice plants. These are not like other websites that have nice pics on their website, and when you get them they are small and not of quality. very nice plants for the price, nice size too. Will definitely buy from you again."

Feedback Via Email/Form Posted By: T.P. in OH

"Just got my order and I wanted to praise your ingenious packing abilities. Amazingly, no plants were crushed by the heavy stuff, and all the plants look absolutely beautiful - the brom is just gorgeous! I'm very happy with everything and will definitely be shopping with you again."

Feedback Via Email/Form Posted By: R.A. in NY

"I ordered from you a couple months ago when you went vacation. You kept me up to date on when you were coming back and when my plants would be shipped. Everything was healthy and I even had a few extra air plants! Its nice to see that someone is doing business the right way."

Feedback Via Email/Form Posted By: C.P. in CA

"I just got the plants a few minutes ago, they all look great. I cant believe how well they were packed in their box. This is literally the best packaging job I've ever seen on any kind of order ever. Ill be posting this message on Dendroboard and as feedback on your Dendroboard sponsor ratings page."

Feedback Via Email/Form Posted By: D.S. in KY