Current NEHERP Status:

Scroll down for staff postings regarding our status...

 

Warehouse Status:

Open ✓

 
 
Things are humming along nicely in the warehouse, despite being two employees low for now.
 

Customer Service Status:

Open ✓

 
 
Feel free to contact us, we look forward to hearing from you! Our customer service team will be working extra hours all week!
 

Order Processing Status:

On Time ✓

 
 
We're running on our usual processing schedule. Check out our Shipping FAQ for more info.
 

Update Posted 4/22/17

Posted by Mike S.
 
Orders are now shipping out on our usual processing schedule. Keep an eye out for new products coming soon!
 
Have a great weekend!
-Mike
 

Double Click To Re-Hide Old Updates

 
 
[!] All updates below are listed in dated order, with the newest post at the top. [!]
 
 

Update Posted 4/14/17

Posted by Mike S.
 
Caught Up Images!   Caught Up Images!   Caught Up Images!
 
Good news. The processing delay is almost eliminated, and we're on track to be 100% back to normal by Tuesday of next week (4/18)! The whole team is so grateful for your patience over these past few rough months. We know the delay & slower service has been below our usual high standards lately, and we're introducing a few new systems to ensure this type of delay never happens again. More on that later.
 
Starting next week, we'll be getting back into doing what we're best at. Supporting the hobby with awesome new products, writing a few new vivarium & husbandry related articles, and even reaching out into some new avenues. The Insider & Newsletter sections should get an update, and also keep an eye out for a big clearance sale as we adjust our stock to make room for the new gear. We've had to put a whole lot of exciting new projects on hold while we scrambled lately, and it's going to be great to get back to our core focus. The above images are a couple hints at what's finally going to be coming down the pipeline... :-)
 
Have a great weekend!
-Mike
 
 

Update Posted 3/27/17

Posted by Mike S.
 
Starting today, our brand new team member Mark has begun training as our new greenhouse & live department aficionado. Like the majority of folks here at NEHERP, he's an experienced herp enthusiast, and we're glad to have him on the team. With Mark & Corey as new members of the staff, plus Ralph, Sam, Moriah, Mike W, and of course Jess still running the show, we're thrilled to say we're finally back to a full staff once again. We'll all be working together to normalize things in the next week or two, and we hope to have a couple other exciting (non-delay related) announcements in the upcoming weeks.
 
We'll talk to you soon,
-Mike
 
 

Update Posted 3/21/17

Posted by Mike S.
 
We're glad to say that Corey for leaving his other job to come work at NEHERP full time starting next week. We're thrilled to know we'll have him around more often. Interviews are being conducted through the end of the week to fill the last remaining spot on the team. (Greenhouse & Logistics) If all goes to plan, we'll finally be back to our full staff starting next week. Thanks again to everyone for being so patient throughout these past couple bumpy months. We can't wait to put the delay-period behind us, and get back to our much preferred "1-3 day" order turnaround.
 
Happy Spring,
-Mike
 
 

Update Posted 3/15/17

Posted by Mike S.
 
The storm has passed, and we're open again as of 7:00AM Wednesday. We'll all be working a little extra over the next few days to play catch-up. Let's hope that storm was the last of winter in New England for this year!
 
Stay warm,
-Mike
 
 

Update Posted 3/13/17

Posted by Mike S.
 
Snow.  Again.  Because why not?
 
Blizzard Warning - 3/13 Midnight through 3/14 Midnight
First we were expecting a winter storm. Now we're told to expect a "Historic Blizzard" for March starting at midnight tonight, and pushing through all of Tuesday. We're expecting USPS and FedEx to not be shipping out on 3/14, and if the forecast proves accurate, the state will likely shut down the highways, too. Needless to say, for the safety of our team New England Herpetoculture will be closed on 3/14. So long as the roads are cleared, we'll do everything we can to reopen on Wednesday 3/15. Cheers to mother nature, for not making it easy on us! ;-) We fear this won't exactly help our efforts to catch up as quickly as we'd like to, but we'll definitely keep on keepin' on.
 
While NEHERP is closed for the storm, customer service through email will remain open and staffed by Jess and Moriah who'll be working from home.
 
Stay warm,
-Mike
 
 

Update Posted 3/12/17

Posted by Mike S.
 
We've welcomed one new teammate named Corey to the NEHERP family last month, and we can't wait until he's finished with his training. (He'll be added to the About Us at that point) Meanwhile, we're still on the lookout for two more hardworking enthusiasts. If you are local to CT & are interested in a job at a (borderline painfully) fast-growing shop like ours, shoot us an email!
 
Despite the awesome effort put in by Corey, Moriah, Mike W, Ralph, Jess, and even Ella, we're still a few days behind from losing a couple team members last month. On the bright side, we're slowly making some progress. Catching up to our ideal processing schedule in the middle of last week's unexpected "warm-up" in temperatures (when more orders pour in), while still working with a smaller team is a tough goal to tackle, but we're doing our absolute best. In the meantime, please allow 4-6 additional business days for your order to process. We aplogize for the slight delay here, and thank you for understanding that everyone here is working as hard as we can to get the schedule back to it's ideal level of quickness.
 
Thanks again for your patience & understanding,
-Mike
 
PS: If you'd like, check out the previous updates posted below for details of the occurences which took place over the past month or so.
 

Update Posted 2/10/17, Modified 2/13/17

Posted by Mike S.
 
The weather, water, and health situations are behind us, and we're all diligently working towards catching back up. We're still down two employees, but hope to interview some new team members in the upcoming days. Keep an eye on this page through the week for updates as we catch up! As of 2/13 we're still up to 7 business days behind our typical processing schedule due to the events which took place over the past 10 days, but we're doing everything we can do get back to our usual quick schedule ASAP.
 
Thanks again for your patience & understanding,
-Mike
 
PS: If you'd like, check out the previous updates posted below!
 

Update Posted 2/9/17

Posted by Mike S.
 
Snow Update
 
The good news is we're catching up nicely after last week's unfortunate events! The pipe is repaired & the water is back on, which is a tremendous relief. :-)
 
On the slight downside, we're looking at up to 18in of snow today. With this much snow headed our way "mainly before 4pm", we've made the tough decision to remain closed today to ensure the team is home safe, rather than ask them to risk it on the rough roads to & from work. Our FedEx drivers informed us that they'd likely not be picking up too, which played a big part in our decision. Thankfully Friday looks like a much better day, and most of the team volunteered to work Saturday to ensure we keep up with the catching up!
 
Since the shop (+ phones) won't be open today, please email us if you could use some help. Moriah, Jessica, and I are all working from home during the snow storm.
 
Thanks again,
-Mike
 

Update Posted 2/6/17

Posted by Mike S.
 
No Water!
 
Synopsis Of A Ridiculously Rough Week (1/30-2/6):
Early last week, a close family member who helps out at NEHERP during the week ended up collapsing at her job as a schoolteacher, and required an emergency cholecystectomy. (She's OK!) Shortly afterward, we had a long term production employee temporarily leave the team due to school & family obligations. Then one of our logistics (packing room) employees had to call out due to a medical emergency. We're told he's doing OK after surgery, and we'll be keeping him in our thoughts throughout his recovery. These stacked-up unexpected issues put us a couple days behind, but the rest of the team had planned to work through the weekend to ensure we'd be on schedule for Monday. :-) Then almost like clockwork, our building's 120+ year old iron plumbing experienced a catastrophic failure which has (so far) involved 2 plumbing companies plus a team from our city to correct. From 2/3/17 until today, our building is without running water, and they haven't been able to resolve the problem. We're told they'll be working on it again this afternoon (2/6/17), but it could still be a few days until we get running water back at NEHERP. What a week!
 
In addition to the obvious (bathroom, sinks, etc), our company also uses water to care for the animals in our vivarium displays, to build microfauna cultures, fly cultures, and to water all the plants in our grow rooms. Jessica and I spent the weekend bringing hundreds of gallons of filtered water up to the 2'nd floor to make sure our animals are taken care of, and to ensure our plants survive this temporary drought. We usually use a high-pressure plant washing tool to blast every plant completely clean before shipping, but that requires an active water line to function. Despite our best efforts, our Fruit Fly Culture production is now a few days behind (or a few hundred cultures), and we'll be doing everything we can to catch up & keep up this week.
 
To make a long story short, we're sorry to say that most orders will be delayed until the water situation is corrected. Jessica and Moriah have been working constantly to keep customers with pending orders in the loop with expected timetables, and the rest of our small team have been packing orders like the dickens. As always, we're here to help, and determined to do the best we can despite this unexpectedly tough week. While we truly appreciate your business, it's important to note that if you are in a rush, now might not be the right time to order from our company. We're doing everything we can to make lemonade out of the lemons we've been dealt, and we couldn't be more thankful for your patience & support. We hope this page helps you stay in the loop, and don't hesitate to reach out if you have a question or concern. Please keep an eye on this page for updates...
 
Thanks for your understanding,
-Mike
 
PS: Please note: It's still too cold to ship plants & microfauna to most locations anyway, so this delay shouldn't impact clients very much who were already going to be affected by a weather hold. In any case, if you have an order pending, please keep an eye on your email. If you haven't already received an updated timetable email, you will very shortly.
 
PPS: Both Jess's mom (the one who swings by to help during the week, who had the cholecystectomy) and our full time order packer are both doing very well, and are on their way to a full recovery. In addition, we've prioritized getting water for our animals first, so every little critter is A-OK! We'd also like to extend a special thanks to a couple local clients who found out about our situation early & offered to swing by to help. Thank you very, very much!
 
PPPS: If you'd like to apply for a part time job at NEHERP, please email us with a résumé! We're looking for a hard working, experienced, and honest herp or horticulture enthusiast to help fill-out our ranks! :-) There aren't any "easy" jobs here, but if you love plants and/or animals, and don't mind getting your hands dirty, we'd love to hear from you. (We're an equal opportunity, equal pay/equal work employer.)