Shipping & Guarantee Info
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NEHERP Shipping Info



* We now ship to Canada for a flat $22.00 fee - Hard goods only.  USPS International. *



Shipping Prices:
Ground: See small chart directly above
2'nd day air = $22.00 Flat Rate   
Next day air = $45.00 Flat Rate (Difference refunded upon shipment to reflect true cost!)  
Free shipping = Dendroboard Deals + Additions
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Shipping Special Notes
Plant & live animal orders to most states ship out Monday thru Wednesday to avoid weekend delays.
Orders going to states shown above in blue & orange ship out only on Monday & Tuesday to avoid weekend delays.
During extreme hot or cold weather - Please use 2'nd or next day air. 
We have a live weather/temp notifier in our plants section
We can't guarantee plant shipments during extreme weather if ground service is selected.
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A Word on Perishables
Shipping plants, live animals, and other perishable items isn't at all easy.  Something to understand - NO carrier insures live animals, perishable plants, insects, or most other perishable items without using custom critical (or equivalent) shipping methods - Which is extremely, ridiculously, unnecessarily, expensive.  Because of this - We always do our absolute best to watch shipping temps, add heat & ice packs (when necessary), insulate, and individually wrap every perishable item we sell.  (We don't just wrap plants in old newspaper and send them along!) 
We've had many emails complementing our shipping & packing methods - as they are generally extremely overkill.

Our Bromeliads and most other plants are usually shipped bare root.  Doing this makes travel safer, cheaper, often less messy, and helps us follow guidelines (when necessary) for the USDA.  Every single plant we sell (unless specifically stated otherwise) is labeled and almost always individually wrapped.  We use a bunch of different plant packaging materials to ensure we've done the absolute best packing job possible.
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Live Plant Guarantee
If for whatever reason you receive a plant shipment that was burnt, frozen, or badly damaged while using express (2'nd day or better) shipping - We will replace all damaged plants at our expense!  (Just pay shipping)
To help insure safe arrival - we may temporarily hold your order for you during extremely hot weather. 
The customer will always be notified within one business day of a held shipment.

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Live Animal Guarantee
We personally guarantee healthy arrival of all of our animals!
In the unlikely event there is an issue - Replacement animals will be sent at no additional charge. (Just pay shipping)

Guarantee Regulations
• Claims must be made within 12 hours of receiving the shipment.  Pictures will be requested and are necessary.
• The recipient must have signed for the package upon the 1'st attempt.  All live shipments are "signature required"!
• If replacement animals are unavailable - The cost of the animals will be immediately refunded.

Please understand - we do our absolute best to breed the highest quality herps available - all at reasonable prices.
We hate having to have strict regulations like this - but it's the best way we can protect ourselves while guaranteeing our customers still get the best quality at excellent prices.  There is very little profit from exotic animals - we do it because we enjoy it.  We've never, ever heard a single complaint about the quality of ANY of our animals.  The only issues that we imagine are possible are shipping related.
It is unlikely you will have a problem - but be confident that we'll do our best to help you out if the unlikely occurs.
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Hard Goods Shipping info
When shipping hard goods - generally there's no worry since most of our products are tough enough to not be damaged during shipping.  We always wrap our products in shipping paper, packing peanuts, newspaper, or other shredded materials to help guarantee a safe arrival.  If the shipper damages the products inside the box - they are liable for the cost.  Every box is automatically insured for $100 thru most carriers.  If your order contains over $100 worth of fragile items - we (NEHERP) always pay to insure it for the total amount - so there's no worry about paying extra for insurance!
That way we're both covered if the carrier handles your box irresponsibly.  Overall the only non-perishable items we sell that are truly fragile are the glass terrariums & vertical conversion kits.  We always do our absolute best to package them safely - but on the off chance the shipper gets "creative" with your box - just shoot us an email and we'll help you thru the shipper's claims process.
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Shipper Error / Lost Shipment
In the extremely unlikely case the carrier loses your shipment or delivers it to an incorrect address - they are liable to refund you for the total cost of your order.  As explained above - shipments are always insured by us so you are always covered if the worst case scenario happens. If your shipment was lost or fell victim to a carrier error please contact us first so we can send you any necessary paperwork and help you thru the process.  It's not at all common - but it helps to have someone on your side who's done it before!  We will be happy to hold on reserve all replacement items for your order until the claims process is completed.  That way there's no chance we'll sell out of something you were looking for!
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