Rest Assured: We won't do anything fancy with your personal info!
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we use Google's analytics tool to automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We don't send marketing emails unless you specifically sign up for newsletters. (Even then, we've been averaging only a couple emails yearly.)
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
We may disclose your personal information and/or order history if we are required by law to do so or if you violate our Terms of Service.
Our company does not use or serve our own cookies. We are very selective when it comes to using services which utilize cookies, and we've listed each below (with their purpose explained) for your reference.
1) Google Analytics helps us monitor our website's performance.
2) PayPal processes all of our secure payment transactions.
3) EmailMeForm is used on a couple pages to help us receive forms.
4) Site Search 360 is the tool we use to power our search page.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6.1 - SECURITY: WEBSITE ORDERS
Our company's website is hand-coded in-house, but all payment & checkout systems are securely handled by PayPal Inc. When you are browsing our store and click "add to cart" or "view cart", you'll notice a separate secure tab opens directly from PayPal's secure server (www.paypal.com). No payment or sensitive information is ever sent through our server (www.neherpetoculture.com). Instead, all sensitive information (credit card, debit card, e-Check, etc) is sent in a separate secure tab directly to PayPal. PayPal's security is some of the best in the business, and we encourage you to learn more on their website directly. When you place an order online using this system, nobody at NEHERP (not even the owner) can see the specifics of your payment information.
If an order is placed over the phone, we shred the sensitive info once the order has been processed. No payment information is ever stored unless you set up a recurring payment plan or are one of our wholesale/commercial customers on a billing plan.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
WEBSITE TERMS & CONDITIONS OF USE
Permission is granted to temporarily download one copy of the materials (information or software) on New England Herpetoculture LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
• Modify or copy the materials on this website
• Use the materials for any commercial purpose, or for any public display without prior written consent
• Attempt to decompile or reverse engineer any software contained on New England Herpetoculture LLC's web site
• Remove any copyright, watermark, or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use any information on this website in an effort to disparage New England Herpetoculture LLC
The materials on New England Herpetoculture LLC's web site are provided "as is". New England Herpetoculture LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, New England Herpetoculture LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked within.
In no event shall New England Herpetoculture LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on New England Herpetoculture LLC's website, even if New England Herpetoculture LLC or a New England Herpetoculture LLC authorized representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on New England Herpetoculture LLC's web site could include technical, typographical, or photographic errors. New England Herpetoculture LLC does not warrant that any of the materials on its web site are completely accurate or current. New England Herpetoculture LLC may make changes to the materials contained on its web site at any time without notice. New England Herpetoculture LLC does not, however, make any commitment to update the materials. New England Herpetoculture LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by New England Herpetoculture LLC of the site. Use of any such linked web site is at the user's own risk.
Any claim relating to New England Herpetoculture LLC's web site shall be governed by the laws of the State of Connecticut without regard to its conflict of law provisions.
We reserve the right to refuse service to anyone for any reason not protected by law.
HONEST POLICY DISCLOSURES
•) We aren't anyone's paid affiliate
We do not receive special affiliate commissions based on our recommendations towards any products. You can browse through our whole store & visit any external link without worrying about brand/commission bias. We recommend stuff for the right reasons.
•) We don't pay for positive exposure
We don't participate in the increasingly popular practice of paying folks for positive exposure. We don't pay or offer free stuff in exchange for unboxing videos, positive feedback, good reviews, public recommendations, or social media mentions. If you've heard something nice about us online, you can rest assured it's because we made someone happy. (Check out our Feedback & Reviews!)
•) We aren't big on marketing or SPAM
We typically spend less than 0.1% of our revenue on marketing every year. Instead, we simply let the reputations of our proven products, free articles, and great customer service speak for themselves. Great clients like you have kept us in business since 2009 primarily by word of mouth, and we've stayed extremely busy! Instead of blowing the budget on advertising, we re-invest in product research & development.
•) We don't carry low-end products
We don't offer knock-off brands or cheap product imitations. We're proud to say the products which carry the NEHERP brand are of the absolute highest quality. Beyond our brand, we only carry what we use ourselves, and we don't keep low-end stuff stocked. Inventory & availability at our shop changes based on our personal experiences & feedback from clients. If you love or hate something you've bought from us (or think we should be carrying something new), please email us to let us know! Your opinion matters!