Privacy Policy & Terms of Service

Rest Assured: We won't do anything fancy with your personal info! :-)

Posted By Mike S. (Owner of NEHERP) 10/6/17
We've recently updated our privacy policy, to make sure it keeps up with our business at it grows. In my opinion, "not selling or sharing customer information" should be a pretty obvious choice for any company that wants to be trusted by their customers. That's why we use your email address for communication about your order, and never for advertisements or other SPAM-ish stuff. We'll only send promo emails for those who specifically sign up. Our business doesn't share any of your info with anyone outside the company. When it comes to security, our small business uses PayPal's ultra-secure processing service to securely accept all forms of payment on our website. Nobody at NEHERP can see the specifics (credit/debit card number, bank account data, etc) of any payment method when an order is submitted on the site. Not even me. That adds an extra layer of protection beyond the norm, and protects you (and us!) from human error. We shred phone-order payment info as soon as the order is processed, and never store that type of info without permission. In short, we do everything we can to be respectful & responsible with your data.
Our family-run business depends on your trust, and we'll keep doing our part to earn it.

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Privacy Statement Terms & Conditions


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we use Google's analytics tool to automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We don't send marketing emails unless you specifically sign up for newsletters. (Even then, we've been averaging only a couple emails yearly.)
To help us assist you, your order content history may be accessed by members of our customer service team. That way if you want to ask a vivarium or husbandry question, we can quickly reference the order history & see what you might be working with. Using this tool, we can make more educated suggestions about your specific situation(s). No payment information is stored, shared, or viewable to anyone at NEHERP.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Website & PayPal
Our store is hand-coded in-house, and all payments are securely processed by PayPal Inc. All payments (credit cards, debit card, e-Checks, etc) are processed through their secure servers, off of our website. (That's why the cart loads in a separate secure tab) PayPal's security is some of the best in the business, and we encourage you to learn more on their website directly. PayPal has it's own Privacy Policy, as well.
Certain links on our website may may direct you away from our site. (Wikipedia & other reference sites, for the most part) We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We try to include the wording "external link" to all links which leave our website.
Our company's website does not use cookies directly, and we are very selective when it comes to using services which utilize cookies.
The 3'rd party services we use on our website are listed below:
1) Google Analytics helps us monitor our website's performance (Privacy Policy)
2) PayPal processes all of our secure payment transactions (Privacy Policy)
3) EmailMeForm is used on a couple pages to help us receive forms (Privacy Policy)
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you place an order online, nobody at NEHERP (not even the owner) can see the specifics of your payment information (credit card numbers, bank account number, etc). That adds an extra layer of protection beyond the norm. If an order is placed over the phone, we shred the sensitive info once the order has been processed. No payment information is ever stored unless you set up a recurring payment plan or are one of our wholesale/commercial customers on a billing plan.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on New England Herpetoculture LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Under this license you may not:
• Modify or copy the materials on this website
• Use the materials for any commercial purpose, or for any public display without prior written consent
• Attempt to decompile or reverse engineer any software contained on New England Herpetoculture LLC's web site
• Remove any copyright, watermark, or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
This license shall automatically terminate if you violate any of these restrictions and may be terminated by New England Herpetoculture LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials, whether in electronic or printed format. If you'd like to use something (including but not limited to text, images, website code, video, or audio) on this site for personal or commercial use, we ask that you first contact us for express written permission.
Note: All of our website's content (code, images, text, etc) is the intellectual property of New England Herpetoculture. Our team has put thousands of hours of labor into photoshopping, coding, and writing articles & descriptions on this website. Before using anything you've found on our website, please email and ask for written permission. So long as it's not for profit, we'll usually allow it. We have been forced to begin legal action in the past for someone stealing our intellectual property, so please don't make us sic the lawyer on you or your company.
The materials on New England Herpetoculture LLC's web site are provided "as is". New England Herpetoculture LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, New England Herpetoculture LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked within.
In no event shall New England Herpetoculture LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on New England Herpetoculture LLC's website, even if New England Herpetoculture LLC or a New England Herpetoculture LLC authorized representative has been notified orally or in writing of the possibility of such damage.
Revisions and Errata
The materials appearing on New England Herpetoculture LLC's web site could include technical, typographical, or photographic errors. New England Herpetoculture LLC does not warrant that any of the materials on its web site are completely accurate or current. New England Herpetoculture LLC may make changes to the materials contained on its web site at any time without notice. New England Herpetoculture LLC does not, however, make any commitment to update the materials. New England Herpetoculture LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by New England Herpetoculture LLC of the site. Use of any such linked web site is at the user's own risk.
Note: We aren't scientists, biologists, or herpetologists, but we have decades of combined experience with vivariums, plants, Reptiles, and Amphibians. All the information on our site was written to the best of our ability based upon years of experience, but may contain factual errors despite our most sincere & best effort. Errors with grammar, spelling, and punctuation are a bunch more likely, though! Please let us know if you notice anything which should be updated or fixed. We want to be the best we can be, and have been known to reward helpful clients who spot errors!
Site Terms of Use Modifications
New England Herpetoculture LLC may revise these terms of use and other guarantees for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of the Terms and Conditions, shipping policy, guarantees, and return policy.
Governing Law
Any claim relating to New England Herpetoculture LLC's web site shall be governed by the laws of the State of Connecticut without regard to its conflict of law provisions.
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