Info & Frequently Asked Questions



Below we've added a bunch of useful info about who we are and what we do.
If you've got a question that isn't answered below - don't hesitate to contact us!



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Frequently Asked Questions

Question: What is Herpetoculture? 
Answer: Herpetoculture is defined as "the keeping of live reptiles and amphibians (or "herpetofauna") in captivity, whether as a hobby or as a commercial breeding operation."

Question: I'm more comfortable ordering from someone I know...  Who are you guys?
Answer: Check out our about us section to learn a bit about who we are.  There are a lot of "iffy" websites selling exotic reptiles & supplies, so we understand!  We really love what we do and we know you'll see the difference.

Question: Do you have a customer feedback section? 
A: Yes we do!  Click HERE to check it out.

Question: Is your website secure?
Answer: Absolutely!  Our entire shopping cart & checkout system is managed and secured by PayPal, the worlds largest and most used online transaction handler.  Click HERE to learn more.

Question: Do I need a PayPal account to buy from you?
Answer: No!  Once you are in your shopping cart hit the "checkout" button.  From there click "Don't have a PayPal account" on the mid-right side of the screen and follow the simple & quick instructions.

Question: Where do your animals come from?
Answer: We breed many of the animals we sell ourselves.  The animals that we don't breed are bought from reputable small-scale breeders whenever possible.  We have never sold wild caught animals in our store.

Question: How does perishable shipping work with NE Herp?  Do you guarantee shipments?  
Answer: Please click HERE for detailed shipping and guarantee info.  It's important - so please read it!

Question: Are Poison Dart Frogs safe? 
Answer: Yes!  They gain their toxicity from eating specific insects in the wild.  Captive bred dart frogs are harmless.  However - check your local laws to see if dart frogs are legal in your area.  We're hesitant to sell/breed these due to a gray area in Connecticut law.  Hopefully one day the CT law will be changed and we'll be able to stock these beautiful animals.  We've teamed up with Brooklyn Dart Frogs who can sell dart frogs legally out of NY. 

Question: What does "processed" mean in terms of plants?  
Answer: We treat all of our moss before selling it.  We suggest the end user takes a step further with processing our (and any one else's) flora also.  For more info download our moss care sheet HERE.

Question: Where do your plants come from?
Answer: Our ex-parent company is New England Wholesale Florist Supply.  That gives us a tremendous advantage over other online hobbyist companies when acquiring certain types of flora.  Through New England Wholesale Florist Supply we have unmatched flora buying power in the "herp" trade.

Question: Why buy from New England Herpetoculture? 
Answer: Because we will honestly do our absolute best to satisfy you as a customer.  If you are ever unhappy with one of our products or services - we want to know about it.  We're truly dedicated to our customers and we'll prove it!