Contact Information

Please review the common topic list to see if we can answer your question instantly!

 
NEHERP Staff

Communication

Email is the fastest way to reach us
Email: support@neherpetoculture.com
Telephone: (203)768-3414
Fax: (203)630-0777
 
Calling after hours, or can't get through? Request a call-back & we'll call you!
NEHERP Warehouse Exterior

Location

New England Herpetoculture
Warehouse & Office
5 Cross St.
Meriden, CT 06451
 
Our facility is not open to the public, but we accommodate scheduled pickups.
NEHERP Greenhouse

Business Hours

Monday: 7:30AM - 5:00PM
Tuesday: 7:30AM - 5:00PM
Wednesday: 7:30AM - 5:00PM
Thursday: 7:30AM - 5:00PM
Friday: 7:30AM - 5:00PM
Saturday: 7:30AM - 10:30AM
Sunday: Closed
 
 
 
NEHERP Staff

Communication

Email is the fastest way to reach us
Email: support@neherpetoculture.com
Telephone: (203)768-3414
Fax: (203)630-0777
 
Calling after hours, or can't get through? Request a call-back & we'll call you!
 
 
NEHERP Warehouse Exterior

Location

New England Herpetoculture LLC
Distribution Warehouse & Offices
5 Cross St.
Meriden, CT 06451
 
Location Closed To Public
 
 
NEHERP Greenhouse

Business Hours

Monday 7:30AM - 5:00PM
Tuesday 7:30AM - 5:00PM
Wednesday 7:30AM - 3:00PM
Thursday 7:30AM - 3:00PM
Friday 7:30AM - 3:00PM
Saturday 7:30AM - 10:30AM
Sunday Closed
 
 

Customer Service Info

How we triage hundreds of emails & calls every week
To ensure clients get the absolute best service we can provide, all emails related to orders are given priority & are responded to the same or next business day during business hours. We don't use an automated calling service or auto-response emails. While we always respond as quickly as we can, some calls & emails concerning more casual topics can take us a couple days to return depending on how busy the shop & staff are that day. Mondays are our most hectic shipping day, and the week generally gets smoother leading up to Friday. Please note that we're a very busy small business and can't always get to the phone, despite our best efforts. Email is always the fastest & preferred method of contact. We look forward to speaking with you!

We support those who support us!

The best customer service in the business
We're glad to answer hundreds of detailed vivarium & husbandry related questions on a daily basis, and we appreciate the opportunity to help the hobby on such a level. We're sorry to say that we've experienced an increase of non-customers asking questions & requesting advice on how to build, fix, maintain, or modify vivariums which were built with products which weren't purchased from us! While we're glad to go above & beyond to support those who have supported (or will soon support) us, we are unable to offer customer service to those who aren't actually customers, since doing so ultimately hurts our small family business. In other words, if you'd like reliable & experienced support, please support our reliable & experienced business. :-)
 
Learn more about our store policies on our Order Information page.