Contact Information

We are currently unable to accept orders from Illinois, Minnesota, and North Carolina. Learn why here.
NEHERP Staff

Communication

For the fastest resolution, please check the questions & solutions list (right) before contacting us.
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Our contact information is now showing at the bottom of the questions & solutions list below.
 
Email is the best way to reach us
Email: support@neherpetoculture.com
Telephone: (203)768-3414
 
NEHERP Warehouse Exterior

Location

All orders ship from our facility in Central Connecticut. Sorry, but our shop isn't open to the public for browsing or order pickup.
 
NEHERP Greenhouse

Service Hours

Mon - Thu: 7:30AM - 3:00PM
Friday: 7:30AM - 12:00PM
Sat - Sun: Service Closed
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Operating Hours

Sun - Thu: 6:30AM - 5:30PM
Fri - Sat: Warehouse Closed
(Orders ship Mon - Thu)
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Support Statement:

The best customer service in the business
If you have any questions about any item included in your order, we're here to help! Clients who've purchased Vivarium Kits qualify for more in-depth live vivarium consultations for related topics via email. We're glad to offer great customer service to anyone who has supported (or will soon support) us, so don't hesitate to reach out! By supporting our experienced team, you can count on our experienced and reliable support. :-) Sorry, but we're unable to offer customer service for any products not purchased directly from us, since doing so ultimately hurts our small business!

Response Times:

How we handle communication
We don't use an automated calling service or auto-response emails. Instead, you'll always be dealing with actual humans who have a background in this industry, and we do our best to ensure our customers get the best service possible. For that reason, all order related emails receive priority, and are usually responded to the same or next business day. More casual topics are responded to as quickly as we can, but may take us a couple days. With a limited support staff & an owner who's hard-of-hearing, email is always our preferred method of contact.
View all of our policies on our Order Information page.
View all of our policies on our Order Information page.
 
 
Pretty please check this list before contacting us!
 
Questions & Solutions
 
General Logistics:
When Will My Order Ship?
Has My Order Shipped?
Tracking Information
Expected Transit Times
Perishable Guarantees
 
For Orders Already Placed:
Add To An Order
Change Ship Address
Update Contact Info
Request Sig. On Delivery
Return an Item
Edit/Modify Order
 
For Orders Not Yet Placed:
Get Shipping Quote
How To Ship Express
Redeem Gift Certificate
Schedule A Pickup
 
Other Topics:
Insider Subscriber Login
Canadian Customers
 
Vivarium Information:
Vivarium Building Checklist
Vivarium Construction 101
Vivarium Construction 102
Basic Viv. Lighting Guide
Vivarium Lighting 101
Custom Background DIY
Plant Processing
 
 
Email is always the best way to reach us!
Contact Information:
Email: support@neherpetoculture.com
Telephone: (203)768-3414