Contact Information



We're always here to help, but most questions can be answered instantly right here on the site. Please check the questions & solutions list (right) before emailing. Click to show our contact info.
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Email is the best way to reach us
Telephone & Text: (203)768-3414
NEHERP Warehouse Exterior


All products ship from our private distribution facility located in Central Connecticut. Sorry, but our location has no walk-in showroom and is not open to the public for browsing or order pickup.
NEHERP Greenhouse

Business Hours

(Eastern Standard Time)
Monday - Friday: 7:30AM - 5:00PM
Saturday & Sunday: Closed
(Eastern Standard Time)
Mon - Fri: 7:30AM - 5:00PM
Saturday & Sunday: Closed

Support Statement:

The best customer service in the business
If you have a question or concern about your order, we're absolutely here for you. Beyond the basics, clients who've purchased Vivarium Supplies or Kits qualify for free live vivarium consultations via email. We're glad to offer this unparalleled level of service to those who have supported (or will soon support) us, so don't hesitate to reach out! (Sorry, but we're unable to offer the same customer service to those who aren't customers, since doing so ultimately hurts our small business!) By supporting our experienced & reliable team, you can count on receiving experienced and reliable vivarium support! :-)

Response Times:

How we handle communication
We don't use an automated calling service or auto-response emails. Instead, you'll always be dealing with actual humans who have a background in this industry. We receive a ton of communications daily, and we do our best to ensure our customers get the best service possible. For that reason, all order related emails receive priority, and are usually responded to the same or next business day. More casual topics are responded to as quickly as we can, but may take us a couple days. With a limited support staff & an owner who's hard-of-hearing, email is always our preferred method of contact.
View all of our policies on our Order Information page.
View all of our policies on our Order Information page.

[!] Important [!]

Pretty please check this list before contacting us!
Nearly 1-in-4 email topics can be answered or solved using the automated tools below.
Questions & Solutions
General Logistics:
When Will My Order Ship?
Has My Order Shipped?
Tracking Information
Expected Transit Times
Perishable Guarantees
For Orders Already Placed:
Add To An Order
Change Ship Address
Update Contact Info
Request Sig. On Delivery
Return an Item
Edit/Modify Order
For Orders Not Yet Placed:
Get Shipping Quote
How To Ship Express
Redeem Gift Certificate
Schedule A Pickup
Other Topics:
Insider Subscriber Login
Canadian Customers
Vivarium Information:
Vivarium Building Checklist
Vivarium Construction 101
Vivarium Construction 102
Basic Viv. Lighting Guide
Vivarium Lighting 101
Custom Background DIY
Plant Processing
Contact Information:
Telephone: (203)768-3414