Contact Information

 
 
NEHERP Staff

Communication

Please check the questions & solutions list (right) before contacting us. We're always happy to help, but most questions & order modification/update requests can be solved instantly, and we'd hate to keep you waiting! :-) If your topic isn't listed, please contact us.
Please check the questions & solutions list towards the bottom of this page before contacting us. We're always happy to help, but most questions & order modification/update requests can be solved instantly, and we'd hate to keep you waiting! :-) If your topic isn't listed, please contact us.
It looks like you are on a mobile device... There's a lot more info further down on this page which might be able to get your question resolved instantly! Please check out the Common Topics box before you shoot us an email.
 
Email: support@neherpetoculture.com
Telephone: (203)768-3414
Fax: (203)630-0777
 
Email communication is always the fastest way to reach our team.
 
NEHERP Warehouse Exterior

Location

New England Herpetoculture
5 Cross St.
Meriden, CT 06451
 
Our facility is closed to the public, except for pre-scheduled order pickups.
 
NEHERP Greenhouse

Business Hours

Monday: 7:30AM - 5:00PM
Tuesday: 7:30AM - 5:00PM
Wednesday: 7:30AM - 5:00PM
Thursday: 7:30AM - 5:00PM
Friday: 7:30AM - 5:00PM
Saturday & Sunday: Closed
 
 
 

We support those who support us!

The best customer service in the business
We're glad to answer hundreds of detailed vivarium & husbandry related questions on a daily basis, and we appreciate the opportunity to help the hobby on such a level. Unfortunately, we've experienced an increase of hobbyists asking questions & requesting advice on how to create, maintain, or modify vivariums which were built using products that weren't purchased from us! While we're glad to go above & beyond to offer free vivarium support consultations via email to those who have supported (or will soon support) us, we are unable to offer the same customer service to those who aren't actually customers, since doing so ultimately hurts our small family business. In other words, if you'd like reliable & experienced support, please support our reliable & experienced business. :-)
 

Customer Service Info

How we triage hundreds of emails & calls every week
We're glad to say that we don't use an automated calling service or auto-response emails, so you'll always be dealing with real humans who have actual vivarium & herpetocultural experience. Having said that, we're a small business tasked with responding to a tremendous quantity of communication every day. To ensure clients get the absolute best service we can provide, order related emails are our #1 priority, and are usually responded to on the same or next business day. Calls & emails concerning more casual topics are also responded to as quickly as we can, but may take us a couple extra days. With a limited support staff & an owner who's hard-of-hearing, we're not always able to get to the phone despite our best efforts, so email is always the fastest & preferred method of contact.
 
View all of our policies on our Order Information page.
 
 
 
 
 

[!] Important [!]

Pretty please check this list before contacting us!
Nearly 1-in-4 email topics can be answered or solved below, including topics regarding updating & modifying orders.
 
Questions & Solutions
 
General Logistics:
When Will My Order Ship?
Has My Order Shipped?
Tracking Information
Expected Transit Times
Perishable Guarantees
 
For Orders Already Placed:
Add To An Order
Change Ship Address
Update Contact Info
Request Sig. On Delivery
Return an Item
Edit/Modify Order
 
For Orders Not Yet Placed:
Get Shipping Quote
How To Ship Express
Redeem Gift Certificate
Schedule A Pickup
 
Other Topics:
Insider Subscriber Login
Canadian Customers
 
Vivarium Information:
Vivarium Building Checklist
Vivarium Construction 101
Vivarium Construction 102
Basic Viv. Lighting Guide
Vivarium Lighting 101
Custom Background DIY
Plant Processing