Add To An Order Already Placed

POLICY UPDATE 12/18: ADD-ONS ARE NOW INSTANT!
Our add-on policy has changed, and we no longer accept order add-on requests via email or phone calls. Our payment processor has warned us against this practice, since doing so causes us to lose our seller protection. Furthermore, manually-entered requests for add-ons typically used to delay orders an extra shipping day while a custom invoice was written, sent, and paid. This new automated tool makes the whole add-on process instant, and is the best way to ensure your order gets processed accurately & on time.

How It Works:

This tool is for clients who want to add to an order which was already submitted to avoid a second shipping fee. Using this tool, your current shopping cart's contents will be marked as an add-on, and our team will try to combine it with the order you've already got on file. Excess shipping fees will be refunded when your (combined) order ships. If it's too late to add-on, we'll contact you before proceeding and give you the option to either cancel/refund or ship the add-on. Please act quickly, since we can't add-on to orders which have already been packed!

Before Proceeding:

Please ensure your shopping cart only contains the items you'd like to add to your original order, and not the original order itself. If your cart contains your original order too, just delete it's contents and leave only the items you'd like to add-on. Also, please use the same email address and name as your original order.

Add-On Instructions:

1) Click the green "Mark As Add On" button below
2) Check out normally. (You will be billed shipping!)
3) We'll see your add-on and combine both orders
4) Extra shipping fee will be refunded when shipped
 
Please review the Terms & Limitations first!
Add On Terms & Limitations:
1) This tool can't remove/change things from the original order. For that, please email us at support@neherpetoculture.com!
2) Our processing times vary by location & item class, so please act quickly. We can't add to orders already packed/shipped!
3) If the add on can be combined with the original order, we'll refund any excess shipping fees when the order is ready to ship.
4) If it's too late to process the add-on, we'll email you with options before doing anything. How we proceed will be your choice.
5) Our software requires a value for any item, so the add on costs $0.01 which will be refunded along with the shipping fee.